LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.

Join us to transform the way the world works.

This role will be based out of Mumbai / Gurgaon

At LinkedIn, we trust each other to do our best work where it works best for us and our teams. This role offers a hybrid work option, meaning you can both work from home and commute to a LinkedIn office, depending on what’s best for you and when it is important for your team to be together.

The Customer Success Manager (CSM) partners closely with their assigned sales partners to ensure LinkedIn Customers achieve a significant return on investment and drive business success with their LinkedIn Hiring Solutions investment.​

As a CSM you will be tasked with: ​

• Serving as a Customer Champion and Advocate​

• Helping Customers realize value from their investment​

• Partnering on customer retention and expansion.

The CSM will partner with various stakeholders within assigned customers, to ensure effective user and product onboarding and engagement on LinkedIn Hiring products and solutions.

* Responsibilities:   *

• Advance personal journey with Diversity, Inclusion, and Belonging as this is a top priority for LinkedIn and many of its customers

• Partner with sales counterparts on prioritized customers to drive overall engagement, identifying value for customer and helping them achieve the success with LinkedIn solutions. ​

• Act as a trusted advisor to the end users and their management to drive product adoption and ensure they leverage the solution to achieve agreed upon operational priorities, leading to full business value​

• Analyze current customer engagement metrics and leverage the Learning Center to provide new and ongoing product education options.

• Provide best practices to help drive user behavior and product adoption, and map Hiring solutions to existing customer workflows​

• Maintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer success​

• Maintain an understanding of Hiring products and industry knowledge to effectively drive greater customer engagement on the most relevant features/functionality for their specific business needs​

• Interpret customer insights to drive change in product and act as voice of customer to LinkedIn Product teams​

• Work with our global support team to ensure customer escalations are resolved and lean in as needed.

• Document all communication with customers accurately and in a timely manner via system tools

• Partner with cross-functional teams at LinkedIn, to deliver strong customer value

• Travel will be required as per customer need to build stronger engagement

• Customer meetings will be spread in India and NAMER time zone, and will require time prioritization

*Basic Qualifications:   *

• 5+ years of experience in any of the following: Customer Success, Account Management/Sales, Consulting, Product Training and Enablement, Project Management, Change Management

* Preferred Qualifications: *

• Recruiting or other applicable talent experience

• Fundamental interpersonal skills, demonstrated by the ability to build authentic business relationships and effectively manage relational challenges

• Fundamental organization, project management, and time management skills  

• Experience analyzing data, trends, and client information to identify product or growth opportunities in service of customer value

• Strong verbal and written communication skills, including expertise in presenting to both small and large audiences

• Fundamental understanding of Sales concepts and Software as a Service

• Bachelor's degree or equivalent practical experience

Suggested Skills :

• Collaboration

• Agility

• Prioritization

• Business Strategy

• Customer Success

India Disability Policy

LinkedIn is an equal employment opportunity employer offering opportunities to all job seekers, including individuals with disabilities. For more information on our equal opportunity policy, please visit https://legal.linkedin.com/content/dam/legal/Policy_India_EqualOppPWD_9-12-2023.pdf

Global Data Privacy Notice for Job Candidates ​

Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.