Job Information
Dow Jones Client Engagement Specialist in MUMBAI, India
Job Description:
The Client Engagement Specialist (CES) manages all renewal aspects of the relationship with a defined set of customers. You retain the existing contract revenue within existing buying centers and supporting new sales into these accounts made by the Account Managers. To this end you will need to liaise with DJ internal teams to ensure the clients business needs are met to support the renewal. You must develop and drive successful renewals ensuring a strong revenue base for Dow Jones. You will report to the Director of Client retention for APAC.
Key Responsibilities:
Oversee the retention strategy for assigned Strategic accounts by building and executing a renewal plan
Provide a monthly report to manager highlighting high risk renewal accounts within the region and strategy/ideas to turnaround
Ensure appropriate levels of customer training and product utilization byworking with the Product Training Specialist team and monitoring internal reports
Oversee the renewal lifecycle; from pricing, contracting, to invoicing and client support, so customer concerns get addressed correctly throughout the fiscal year
Support new sales into existing accounts to ensure maximum customer ROI
Identify opportunities for increased revenue within the set of accounts (up-selling and cross-selling) and work with other members of the sales team
Required Skills and Experience:
1-2+ years of experience in customer engagement or sales
Proficient in local language and English
Bachelor degree preferred.
APAC Benefits
Comprehensive Health Insurance & Retirement plans
Paid Time Off and Leaves
Education Benefits
Family Care Benefits
Career Growth Programs
Access to Dow Jones Products
Employee Referral Program
Employee Well-being Support & Fitness Programs
Reasonable accommodation: Dow Jones, Making Careers Newsworthy - We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.EEO/AA/M/F/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at talentresourceteam@dowjones.com. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.
Business Area: Dow Jones - Business Intelligence
Job Category: Sales
Union Status:
Non-Union role
Since 1882, Dow Jones has been finding new ways to bring information to the world’s top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron’s, MarketWatch and Financial News.
This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day.
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Req ID: 42606