Do you have experience working with Dynamics Customer Engagement (CE) Project Operations? Are you passionate about supporting our largest customers through their cloud adoption journey? We are looking to hire a Dynamics 365 Project Operations Cloud Solution Architect to help solve our customers greatest challenges using our Dynamics portfolio integral to their aspired solutions.

With over 15,000 employees worldwide, the Microsoft Customer Experience and Success (CEnS) organization is responsible for the strategy, design, and implementation of the Microsoft end-to-end customer experience. This newly expanded organization reflects the Microsoft ambition to be known as a customer experience company, ensuring our Microsoft mission to empower every person and every organization on the planet to achieve more is enabled by delighting customers and consistently exceeding their expectations in every interaction through a connected customer experience.

Microsoft has a tremendous opportunity to exceed customer expectations and drive greater customer loyalty and trust, which leads to greater satisfaction, retention, and growth. The CEnS organization is looking for a Dynamics 365 Project Operations Cloud Solution Architect with a passion for delivering customer success to help us build a future where customers come to us, not only because we provide industry-leading products and services, and also because we provide a differentiated and connected customer experience that is rooted in our commitment to delivering on customer outcomes.

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

Responsibilities

Understanding Customer/Partner Technical Environment

• Gathers customer/partner insights (e.g., feedback around technical preferences, environments, business needs, competitive landscape), and maps architecture and digital transformation solutions to customer/partner business outcomes. Adapts business models, plans, and solutions to insights.

• Acts as the voice of the customer (VOC)/partner by driving new feedback, gaps, blockers, insights, resources, etc. across communities to track, add, and prioritize, using established channels.

Architecture Design and Deployment

• Leverages and champions an existing architecture approach to achieve Microsoft's agreed commitments to the customer/partner. Identifies growth opportunities based on knowledge of customer/partner needs.

• Receives and synthesizes data about customer/partner business and technical requirements, addresses them with technical architecture(s), and demonstrates and proves those solutions capability and business value through design collaboration sessions with the customer/partner.

• Applies broad technical knowledge across various of architecture solutions to meet business and information technology (IT) requirements and resolve identified technical constraints. helps to shape and enhance customers' requirements.

• Leads customer/partner projects that implement technical architecture(s). Provides thought leadership for technical architecture design, development, and deployment and supports/drives the customer/partner throughout pre-sales and/or implementation.

• Identifies, escalates, and works to resolve technical blockers (e.g., changing configurations, sample coding) to accelerate architecture implementations and routes non-technical issues for removal by the appropriate party.

• Adapts methodology and applies governance to identify, communicate, and minimize business and technical risks (g. Well-Architected Framework, Enterprise Scale Landing Zone, Cloud Adoption Framework). Defines customer/partner conditions of success, adheres to quality assurance, and calculates risks while designing and/or delivering solutions.

Practice Development

• Generates new ideas for changes and improvements to existing intellectual property (IP), technologies, and processes for designated customers/partners. drives opportunities for IP re-use, best practice sharing, and

Trusted Advisor

• Develops and expands existing impactful relationships with customer and partner/MCS architects and technical specialists, technical decision makers (TDMs), and business stakeholders.

• Respectfully challenges customers/partners when going in the wrong direction and escalates appropriately.

• Understands the competitor's architecture solutions and identifies Microsoft's strengths over competitive solutions to drive conversations with customers/partners and convince them of solution.

Thought Leadership

• Shares ideas, insight, and strategic, technical input with technical teams, internal communities across the field, and the larger virtual team across Microsoft using a thorough knowledge of specific Microsoft products and their context in the competitive landscape.

• Participates in external architect community events (e.g., conferences, seminars, technical meetups, Webcasts, blogs, hackathons) and shares learnings with the internal team. Acts as a mentor to junior colleagues to educate them on technical and non-technical concepts.

Customer Usage

• Leads architecture design, resiliency reviews, and technical optimization that result in production deployment application and increase customer business value. Drives efforts to ensure that the customer's environment and applications are well-architected.

Other

• Embody our culture and values

Qualifications

Required/Minimum Qualifications

• 2+ years of experience in developing, customizing, tuning, troubleshooting, implementing or supporting Microsoft Dynamics 365 CE Project Operations.

• Experience in Dynamics 365 Finance modules including Project management and accounting, GL, AP, and AR.

• Experience in working with both Dynamics CE Project operations and Dual-write.

• Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field AND 6+ years experience in technology solutions, presales support, project management, solution design, continuous integration, architecture, consulting, and/or cloud/infrastructure technologies

• OR Master's Degree in Computer Science, Information Technology, Engineering, or related field AND 4+ years experience in technology solutions, presales support, project management, solution design, continuous integration, architecture, consulting, and/or cloud/infrastructure technologies

• OR equivalent experience.

Additional or Preferred Qualifications

• Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field AND 10+ years experience in technology solutions, presales support, project management, solution design, continuous integration, architecture, consulting, and/or cloud/infrastructure technologies

• OR Master's Degree in Computer Science, Information Technology, Engineering, or related field AND 8+ years experience in technology solutions, presales support, project management, solution design, continuous integration, architecture, consulting, and/or cloud/infrastructure technologies

• OR equivalent experience.

• Technical Certification in Cloud (e.g., Dynamics 365).

• Hands-on experience with multi-phase, global, enterprise- wide Dynamics 365 Finance and Operations (F&O) apps / Dynamics CE / Dynamics AX implementations with focus on presales/business development as well as engagement delivery.

• Experience in the any combination of the following: accounting, project accounting, cost control, revenue recognition, and budget management.

• Understanding of competitive technology to properly assess feasibility of migrating customer solutions from, and/or integrating with existing customer systems from non-Microsoft platforms.

• Work experience involving pre-sales support, technical consulting, solution design, project envisioning, planning, development, deployment, and management.

• Experience with database driven systems and/or familiarity with Azure is preferred

• Good understanding of Automation, Continuous Integration and Deployment (DevOps) methodologies

• Ability to read/write C# and JavaScript is a plus

• Demonstrate effective communication skills; ability to develop strategic ongoing customer relationships, gain trust and respect for the company, as well as presentation and training skills

Cloud Solution Architecture IC4 - The typical base pay range for this role across the U.S. is USD $101,200 - $194,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $130,000 - $213,200 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications for the role until May 15, 2024

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .