Interested in security and incident response? Then come join the Cybersecurity Incident Response Team (CIRT) at Microsoft as a Senior Incident Response Engineer responsible for helping customers investigate security incidents in their environment.

With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we help customers and partners resolve their issues quickly, prevent future problems from occurring, and demonstrate new ways to achieve more from their Microsoft investment.

As a Senior Incident Response engineer, you will be an elite member of a customer facing security support team leading incident response investigations for Microsoft’s enterprise customers. You have experience in analysing, triaging, scoping, containing, providing guidance for remediation, and determining the root cause of security incidents. You are familiar with collecting and analysing security incident related data to identify indicators of attack and compromise.

In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Senior Incident Response Engineer you will own, troubleshoot and solve highly complex customer technical issues. This opportunity will allow you to accelerate your career growth by honing your problem-solving, collaboration and research skills, and developing your technical proficiency.

This role is flexible in that you can work up to 100% from home.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Responsibilities:

• Scope customer security incidents

• Understand and identify indicators of attack and indicators of compromise

• Analyse incident data from threat analytics tools

• Collaborate with the Security and Threat Intelligence teams by providing indicators of compromise and samples of malware from the customer’s environment

• Coordinate a response to the security incident with other Microsoft security and consulting teams.

• Develop, document, and implement runbooks, capabilities, and techniques for Incident Response

• Perform security triage and analysis on endpoint, server and network infrastructure.

• Perform activities necessary for immediate containment and short-term resolution of incidents.

• Maintain current knowledge and understanding of the threat landscape, emerging security threats, and vulnerabilities

• Investigate root cause of complex security incidents

• Maintain a high level of confidentiality

• Participate in the on-call rotation as required

Qualifications

Required/Minimum Qualifications (RQs/MQs)

• Native or excellent written and spoken Italian language skills

• Minimum 2+ years Security Incident Response experience with recent operational security experience (SOC, Malware Analysis, IDS/IPS Analysis, threat analytics, windows server, and endpoint security, etc.)

• Minimum 2+ years Cloud investigations experience with Entra ID, Microsoft 365 and Microsoft Defender solutions

• Minimum 1+ years customer facing experience

• Experience supporting large and complex geographically distributed enterprise environments with 1000+ users

• Minimum 1+ years of experience in Network Security Administration, and/or Systems Administration with experience in Windows Server, Windows Client, and Active Directory Administration

• Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 5+ years of technical support, technical consulting experience, or information technology experience

Additional or Preferred Qualifications (PQs)

• Experience in Entra ID and Microsoft 365 management and troubleshooting

• Experience with any Microsoft Defender solutions

• Experience in Azure Identity management and troubleshooting

• Kusto Query Language knowledge

• Cloud experience with any of the major cloud providers, including cloud security, networking, and migration of multi-cloud or hybrid deployments

• Automation (PowerShell and/or Python, Java, or a similar language, can be a beginner to intermediate level).

• Preferred IT Industry certifications (Microsoft Certifications On-Prem or Cloud, SANS GCIH, CISSP, CEH, Amazon AWS, etc.)

• Preferred Bachelor’s degree or higher in a technical field, or relevant work experience

• Experience in Linux and/or Mac administration

Language Qualification

Italian Language: fluent in reading, writing and speaking.

English Language: fluent in reading, writing and speaking.

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .