As an Azure App Service Support Engineer you will have extensive knowledge of .Net programming skills, and will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth by honing your problem-solving, collaboration and research skills, and developing your technical proficiency.

Applications & Infrastructure - the largest and fastest growing group in CSS - provides Microsoft’s commercial customers with timely technical expertise to address their business-critical challenges and partners with them to advance global, cross-cloud solutions that enable their people and empower the world.

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we help customers and partners resolve their issues quickly, prevent future problems from occurring, and demonstrate new ways to achieve more from their Microsoft investment.

This role is flexible in that you can work up to 100% from home.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Response and Resolution

• You review, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices

Readiness

• You participate in communities with peer delivery roles.

• You develop specific technical and professional proficiency to enable you to understand and resolve customer issues, through training and readiness.

Product/Process Improvement

• You identify potential product defects and provide feedback to more senior engineers, contributing to Microsoft product improvements

Qualifications

Required Qualifications;

• Experience in writing software in one or more programming languages such as (.NET Core, Dotnet Framework, etc.)

• Familiarity with webhosting and web servers (IIS, Apache, NGINX, Tomcat, Jetty, etc.)

• Knowledge of Debugging Tools - Sysinternals (Perfmon, Procmon, WinDbg, etc) and Traffic Analyzers (Fiddler, Wireshark)

• Strong critical thinking and deductive reasoning skills

Experience in one or more of these areas is desirable;

• Familiarity with containerized web applications and Docker

• Experience is writing software in one or more open source programming language such as (Java, Python, Node.js, PHP etc.)

• Experience working with Microsoft Azure including App Service, Databases, VMs, Storage, Azure AD, Azure Logic Apps, Azure Functions , KeyVaults, etc

Language Qualification

• This role requires proficiency in either written, reading, and conversational English OR Fluent in German, French, Italian Languages as all business operations as well as customer communications are conducted in these languages.

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .