Microsoft’s Cloud business is expanding, and the Cloud Supply Chain (CSCP) organization is responsible for enabling the infrastructure underlying this growth including AI! CSCP’s vision is to empower customers to achieve more by delivering Cloud Capacity Differentiated at Scale. Our mission is to deliver capacity for all cloud services predictably through intelligent systems driven by continuous learning and a world class organization. The CSCP Organization is responsible for traditional supply chain functions such as Plan, Source, Make, Deliver, but also manages supportability (spares), decommissioning and disposition of Data center assets worldwide. We deliver the core infrastructure and foundational technologies for Microsoft's over 200 online businesses including Bing, MSN, Office 365, Xbox Live, Skype, OneDrive and the Microsoft Azure platform for external customers. Our infrastructure is comprised of a large global portfolio of more than 200 datacenters supporting services for more than 1 billion customers in over 90 countries worldwide.

Within CSCP, the Spares Supply Chain (SSC) team is responsible for ensuring that the right spare parts are in the right place, at the right time in support of delivering global capacity requirements. Spares Supply Chain is undergoing a supply chain transformation to optimally manage the spares and warranty from a serviceability and cost point of view. We are looking for a passionate, high-energy individual to join the Spares and Warranty team to streamline and execute and improve the systemic processes to deliver datacenter spares & warranty support models at cloud scale in a dynamic, fast-paced environment. You will enable core services in support of global teams by managing robust processes for reliable delivery of service parts to the datacenters.

Responsibilities

Enable global fulfilment of spare parts and manage blockers to streamline the order fulfilment and reverse supply chain process. Build strong working relationships across multiple disciplines (Sourcing, Finance, Data Center Operations, Distribution Centers and others), cultivating strategic relationships and influence across the organization. Define new data-driven models to support the evolving business need and optimize service level. Implement measurement frameworks to enable data-driven decision making. Work independently and be agile in a dynamic and growing environment. Partner with Sourcing on various SRM activities to monitor and drive supplier performance metrics. Partner with data center operations to evolve spares management strategy and to identify opportunities related to inventory optimization. Support business case, financial impact and recommended go-forward plans through the analysis of large data sets (via SQL, Access, Excel, Power Bl and similar mediums) Drive continuous improvement of deployment processes, including assessment & improvement of program delivery capabilities, analysis & insights of business performance metrics, and manage voice-of-the-customer feedback loops.

Qualifications

Minimum Qualifications:

Master's Degree in Engineering, Computer Science, Supply Chain, Data Analytics, Business, Finance or related field AND 4+ years experience in Data Science/Analytics, Finance, Project Management, Supply Chain, and/or Operations OR Bachelor's Degree in Engineering, Computer Science, Supply Chain, Data Analytics, Business, Finance or related field AND 5+ years experience in Data Science/Analytics, Finance, Project Management, Supply Chain, and/or Operations OR equivalent experience. Proven track record of large-scale project delivery with 8-10 years of experience. Minimum 6-8 years of supply chain experience working on technical problem solving and communications with a focus on process engineering and automation.

Preferred Qualifications:

Detailed knowledge of supply chain planning and/or management, inventory management, order management, procurement processes, and hardware service models. •Well-versed in program management methodologies, approaches, and tools •Understanding of process engineering and software development lifecycle, including gathering, analyzing, and defining business and functional requirements; creating global metrics, trend charts and other decision-making tools Comfortable working in a fast-paced dynamic environment with rapidly changing requirements. •Proven track record of strong critical thinking, problem-solving. •solution design, implementing and driving closure on continuous improvements efforts Eager to learn, curious, and customer focused Excellent analytical, verbal, written, interpersonal communication skills with strong attention to detail. •Strong knowledge of key IT and service industry concepts Lean/Six-Sigma training, Kaizen, Agile, CPIM/CSCP certification useful Proficient with Microsoft 365.

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Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .