With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products, services, and partnerships. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.

Microsoft Data Security Cloud Solution Architects are trusted advisors for customers attempting to secure their entire data estates against internal and external data risk. Microsoft Purview’s integrated Data Security services support customers holistically secure data:

• Protect Sensitive Data using data classification, sensitivity labelling and encryption policies.

• Manage Insider Risks using machine learning detection controls and indicators, adaptive protection to dynamically enforce controls and advanced privacy controls

• Prevent Data Loss using built in exfiltration policies for Microsoft 365 apps, services and endpoints.

Cloud Solution Architects support customers through the whole adoption lifecycle, through planning, adoption, deployment and optimization. You will typically work within small teams and have access to a significant library of training, certification and usage guide resources.

Responsibilities

• Customer Centricity

• Drive positive Customer Satisfaction & become a trusted advisor.Provide feedback & insights from customers/partners.Be the Voice of Customer to share insights and best practices, connect with Global Security teams at Microsoft, Engineering and Product teams to remove blockers and influence the solution roadmap.​

• Experience in the implementation (end to end) of Data Security projects with Data Security Platforms, preferably experience with Microsoft Purview (Information Protection, Data Loss Prevention, Information Risk Management)

• Accelerate customer outcome

• Share expertise, contribute to IP creation & re-use to accelerate customer outcomes. Run Architectural Design Session to build a plan for implementing the solution – governing design in line with customer business goals and their technical environment. Outcome is consensus on solution design and next steps toward production.​

• Collaborate and orchestrate with other CSAs and MS stakeholders including FastTrack, partner, and Microsoft Consulting in developing complex end-to-end Enterprise solutions with the Microsoft Security platform.

• Business Impact

• Position and deliver solutions that drive Security product usage and develop opportunities to drive Customer Success business results & help Customers get value from their Microsoft investments. Identify resolutions to Customer blockers by leveraging SA subject matter expertise. ​

• Deliver according to MS best practices & using repeatable IP. Accelerate Business Value of overall Security adoption by improving security posture and ensuring that the solution exhibits “Secure by Design” framework, such as high-performance levels, security, scalability, maintainability, appropriate reusability, and reliability upon deployment.

Qualifications

Required/Minimum Qualifications

• Several years of experience in Data Security / Information Security Management, or related field AND

• Several years of working in cloud infrastructure, IT consulting/support, systems administration, architecture and/or software development.

• Good understanding of the principles of Data Security, such as data classification, encryption, sensitivity labelling, information protection policies and exfiltration controls

• Experience in the implementation (end to end) of Data Security projects with Data Security Platforms, preferably experience with Microsoft Purview (Information Protection, Data Loss Prevention, Information Risk Management)

• Experience working with Microsoft 365 services and/or Azure data services such as Sharepoint, Teams, Office 365, SQL, Azure Data Lake Services.

Additional or Preferred Qualifications

• Bachelor’s Degree in Information Management, or related field and several years’ experience in Data / Information Management.

• Ability to lead strategic customer conversations to educate and guide development of Data Security requirements.

• Ability to lead strategic customer conversations to develop Data Security Frameworks and solution architecture design.

• Experience in Content Services

• Recognised Data Security certification Microsoft certification in one of more of the following:o SC-400 Microsoft Information Protection Administrator

• Programming experiences, using Microsoft Information Protection SDK (e.g. C#, Python)

• Other technical Certification in Microsoft 365 and other Cloud technologies (e.g., Azure, Amazon Web Services, Google, security certifications). Experience with Public Key Infrastructure in terms of key management and hierarchy.

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .