Administrative/Clerical

Visitor Relations Spec C - Job ID#206570 Mukilteo, WA Posted: 7/3/2024

Job Description

Job ID#:

206570

Job Category:

Administrative/Clerical

Position Type:

Associate - W2

Duration:

26

Positions Available:

2

PDS Defense, Inc. is seeking a Visitor Relations Spec C, in Mukilteo, WA.

Job Description:

Training and Competency Requirements:

• Successful training completion is a contingency of this assignment

• Engages customers proactively. Creates a positive impression to client Company, reflecting the client's values in all activities and in all contact with the public.

• Memorizes and delivers scripted material and approved messaging to guests. Actively incorporates script updates and new content as required.

• Proficient with gallery and exhibit content and actively engages with visitors to share information accurately.

• Facilitates interactive experiences with general public, groups and event guests as requested.

• Proactively addresses and/or reports safety issues or concerns.

• Uses good judgment and teamwork to collaborative effectively on staffing coverage and rotations.

• Completes mandatory training assignments in a timely manner, and participates actively in team training and meetings.

• Complete assigned tasks as instructed and report back to leadership teammates with any concerns. Follows all the clients and its brand experience policies and procedures.

• Is gracious and hospitable at all times. Maintains poise under pressure, eye contact and has a friendly communication style, and strong customer service focus.

• Proficient with ticketing system and functions, and other locations as trained and assigned.

Required Skills

• 2 or more years' related work experience in a role which required strong customer service and communication skills.

• 1 or more years' experience with a role that requires presenting, training, teaching, or acting in a client facing environment.

Dress Code:

• Business casual appearance standards

• Footwear must meet factory safety requirements

Preferred skills:

• Six months experience giving public tours and/or public speaking while representing a brand

• Six months experience with technology related to events, exhibits, or POS

• Proficient with Microsoft office tools

• Any experience with this client and/or the clients Future of Flight

Preferred soft skills:

• Experience working in a team environment

• Proven reliability, punctuality and regular attendance

• Ability to retain information quickly

Ability to Perform the Following Requirements:

• Current required schedule: Thursday through Monday, 100% onsite.

• Punctual attendance and compliance with daily team rotation and break schedules

• Ability to speak intermittently for 90 minutes at a time, 3-4 times daily

• Professional written and verbal communication skills, information retention skills

• Frequent walking on various surfaces and standing

• Occasional stair climbing/descent

• Occasional to frequent sitting

• Occasional grasping/handling and keyboarding/mouse use

• Limited lifting, reaching, carrying, pushing/pulling up to 20 pounds, gripping, squatting, neck and head rotation, bending and twisting

• Ability to use: radio, microphone, computer, cell phone, writing implements, cleaning supplies, PPE equipment

• Flexible schedule with ability to work early mornings, mid-days, evenings, weekends and holidays

• Must be able to work in standing or walking positions for up to six (6) hours per shift

Education/experience:

Typically acquired through basic education (e.g. High School diploma/GED) and typically 4 or more years' related work experience or an equivalent combination of education and experience (e.g. vocational school/Associate+2 years' related work, Bachelor, etc.).

Job Requirements

Minimum Security Clearance:

No Clearance

VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled

The Company will consider qualified applicants with arrest and conviction records.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit http://www.tadpgs.com/candidate-privacy/ or https://pdsdefense.com/candidate-privacy/

VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled