Global HR Director - Field Service

Location IL, Mt. Prospect

Department Human Resources

Employment Type Full Time

Have you ever used the self-checkout? Played the slots at an Casino? Maybe you grabbed a drink from a vending machine or paid to park your car? If you’ve answered with a resounding “YES”, then you’ve done so with the aid of one of the 10 million devices installed by Crane Payment Innovations (CPI).

We make the technology that powers your everyday life, enabling more than 4 billion transactions every week in more than 143 currencies worldwide. From cash and coins to cards and mobile, we keep the world of payments moving with smart validation devices and business management software.

Headquartered in Malvern, PA, CPI is supported by: >2,300 global employees, 7 manufacturing sites, 12 corporate offices and 43 service branches.

WHAT YOU’LL BE DOING

As the Global HR Director – Service, he/she will be responsible for providing HR leadership to CPI’s Service business by developing and implementing the People Strategy aimed at enabling the growth and transformation in becoming a nationwide service provider across various markets. The Service business has a dispersed workforce with more than 350 field service technicians located in United States, Canada, and United Kingdom.

In this role, he/she will construct and execute the talent strategies aimed at transforming the organizational culture to drive and increase employee engagement, morale, and job satisfaction. You will have an analytical approach, a keen eye for detail and a strong understanding and execution of change management initiatives. This role will be a key part of our global Human Resources Leadership team with opportunity and visibility to engage with the global team and the corporate CXT HR Leadership team.

This role has two direct reports located in the U.S. and one dotted line HR Operational resource.

WHO WE’RE LOOKING FOR

Business Acumen: Leverage HR expertise, energy, and business acumen to immerse yourself in learning the business, providing strategic partnership with employees and senior leadership. Comfortable around people of all levels both inside and outside the organization, is aware of key needs and issues throughout the business, can adapt their approach to different audiences to achieve results.

Talent Acquisitions and Management: Partner with Director, Talent Acquisitions to develop talent strategies to attract and recruit top talent, ensuring alignment with business needs. Define a talent development (Intellectual capital) strategy to retain and develop top talent while building a talent pipeline and succession plans.

HR Analytics and Problem-Solving: Excellent communication, collaboration, influencing, analytical, and problem-solving skills; Candidate must be attentive to detail with the ability to assess and provide viable solutions to problem-solving in a precise, compliant, and timely manner with the highest degree of accuracy. Utilize data analytics to make infirmed decision regarding HR strategy, workforce planning and operational efficiencies.

Transformational Change Management: Ability to define talent strategies that will transform the organization aimed at accelerating growth. Influence and guide leadership team on communication and change management best practices.

Employee Engagement: Design initiatives to foster a positive work environment, improve employee satisfaction, and promote a strong company culture.

HR Project Management : Deliver on business-critical HR related projects globally. Ability to manage multiple and conflicting priorities in a fast-paced environment, while meeting or exceeding deadlines.

Qualifications and Requirements

• Bachelor’s degree in human resources management or equivalent.

• 10+ years of related human resources experience

• Strong HR business partnership skills

• Experience supporting Sr. Leaders/ C-level executives

• International HR support

• Travel up to 25%

Personal Attributes

• Analytical Thinker: You need to have insight and enjoy solving problems

• Customer Service Oriented: You possess a drive to serve your “customers” and focus on responding promptly to project team needs

• Decision-Making Skills: You have a reputation for making quality decisions and sticking to them

• Flexible: You are comfortable wearing many hats and able to shift priorities as needed

• Good listener: You allow others to express themselves and try to understand others before expressing self

• Presentation skills: You are confident when speaking to groups and presenting information

WHAT WE’RE OFFERING

• Flexible work environments

• Defined career growth plans with opportunities to go outside of your “comfort zone”

• “Team Building activities that support innovation”

• Generous paid time off, including sick and holiday

• Medical, dental, & vision insurance

• 401K with Company contribution

• Flexible spending accounts

• Life insurance and disability benefits

• Discounts for childcare

• Tuition assistance

• Community involvement and volunteering events

• Opportunities to travel and work at our global sites

Sound interesting? Come see why we are OneCPI!

CPI is part of Crane NXT

Crane NXT is a premier industrial technology company that provides proprietary and trusted technology solutions to secure, detect, and authenticate what matters most to its customers. The company is a pioneer in advanced, proprietary micro-optics technology for securing physical products, and its sophisticated electronic equipment and employeed software leverages proprietary core capabilities with detection and sensing technologies. Crane NXT has approximately 4,000 employees with global operations and manufacturing facilities in the United States, the United Kingdom, Mexico, Japan, Switzerland, Germany, Sweden, and Malta. For more information, visit www.cranenxt.com.

Crane Payment Innovations is committed to hiring a diverse workforce. Applicants will receive consideration without regard to race, color, religion, sex, gender identity, sexual orientation, age, disability, military status, or national origin or any other characteristic protected under federal, state, or applicable local law.

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