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Premera Blue Cross is seeking an IT Service Manager IV for its Mountlake Terrace, Washington office.

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Job Duties: Create and sustain the framework for how IT services become valuable, observable and operate well; support the Core Services Capability Product Group (CPG); negotiate service levels and ensure effective measurement, monitoring, and reporting of the service outcomes; drive Live Site culture and practice with a dedicated focus on the customer experience; own management of end-to-end IT service delivery and operations; exercise autonomy to develop a new element of IT; define, own and maintain KPIs for respective services/functions in terms of service availability, delivery, security and restoration; identify critical service offerings and drive improvements; promote, maintain, enhance and institutionalize SIP (Service Improvement Plan); manage and track implementation of SIP activities. Telecommuting permitted.

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Education Requirement: Bachelor's degree, or foreign equivalent, in Information Systems, Information Technology Management, Computer Science, or a related field

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Experience Requirements: Seven (7) years of experience of each of the following:

• Inventory Management and Reporting Solutions such as ServiceNow, or PowerBI
• Managing end-to-end IT services delivery and operations
• Cloud technologies, including Azure, AWS or GCP
• Windows Server Operating Systems
• Monitoring Tools and Technologies such as Dynatrace, SCOM or Azure.
• Azure DevOps

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Alternate Requirements: In lieu of a Bachelor's degree plus seven (7) years of experience, employer will accept nine (9) years of experience in each of the following:

• Inventory Management and Reporting Solutions such as ServiceNow, or PowerBI
• Managing end-to-end IT services delivery and operations
• Cloud technologies, including Azure, AWS or GCP
• Windows Server Operating Systems
• Monitoring Tools and Technologies such as Dynatrace, SCOM or Azure.
• Azure DevOps

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Salary:  $164,944.35 to $180,700.00 per year

Benefits: medical, dental, vision, life insurance, 401K, PTO, paid holidays, tuition assistance

40 hours per week, EOE.

Job number must be indicated on your response.

Please send résumé to:

Janelle Brookman

Job # R27309

7001 220^th^ Street SW

Bldg. Palouse, MS 314

Mountlake Terrace, WA 98043 or

Janelle.Brookman@Premera.com