Overview

Intuit is a leading provider of business and financial management solutions for small and mid-sized businesses, self-employed entrepreneurs, consumers, and accounting professionals. You probably know us by our flagship products, QuickBooks, Credit Karma, TurboTax, and Mailchimp, but that's just the start. We're taking on exciting challenges, and our strategy is to be an AI-driven expert platform to deliver personalized experiences to our customers to improve their entrepreneurial and financial lives.

Come join Mailchimp in the Product Development Operations team as a Staff Technical Program Manager. This role is responsible for accelerating delivery of Product and Technology Excellence programs.

We are looking for a strategic, creative problem solver who can influence stakeholders across the organization, lead high-visibility high-impact programs end-to-end to deliver business results.

What you'll bring

• 10+ years of Program Management experience, including 8 or more years leading multiple complex technology-focused programs.

• Self-starter able to track complex and/or large volume of details (technical and program related), manage and coordinate with 10-15 scrum teams, across multiple sites.

• Excellent leadership and interpersonal skills. Demonstrated ability to work in a matrix environment, and ability to influence at all levels.

• Outstanding communication skills appropriate for engineers and executive-level audiences. Ability to communicate goals of programs, relationship to business goals, provide summarized exec views, while also being able to get into the details. Self-awareness of what to share with each audience.

• Exceptional ability to build strong relationships and leverage those relationships to influence across organizational boundaries for delivery of best outcomes.

• Degree in engineering, computer science, information systems, or equivalent experience.

• Good understanding of SaaS technologies or demonstrated ability to collaborate with engineering teams on complex technology programs.

How you will lead

• Partner with Business and Technology leaders to execute the strategy for one or more key programs across Mailchimp.

• Drive multi-year multi-phase program roadmaps across multiple contributing teams.

• Develop program charters ensuring the scope aligns with business priorities.

• Develop & deliver program plans that encompass all phases of planning, implementation, production readiness and support defining a cross-functional program structure.

• Consistently measure and report on impact.

• Provide steady leadership in the face of uncertainty, change, and aggressive deadlines common to a rapidly growing company with an evolving business model.

• Establish program operating rhythms leading cross-functional meetings and fostering teamwork. Quickly and effectively identify and clarify the critical few issues and drive appropriate decisions and actions. Communicate results clearly and in actionable form.

• Leverage data to drive decisions and accountability.

• Communicate progress, report status, providing relevant insights across organizational boundaries and levels from individual contributor to senior executive.

• Manage and track program execution to ensure successful, high-quality, on-time delivery by working through risks, and interdependencies.

• Promote collaboration and coordination across broad categories of stakeholders.

• Anticipate, recognize, and work through resistance or setbacks independently, work well with others when conflicts arise. See opportunities, ensure alignment with objectives, find common ground and promote understanding of alternative viewpoints before driving for closure and cooperation.

EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.