Overview

Come join the Customer Success, Data and Analytics Team as a Staff Business Data Analyst. We are seeking an experienced and self-motivated individual to join our team and deliver a delightful experience for our customers by prioritizing product quality across all TurboTax products. The ideal candidate will be responsible for driving targets, coordinating with a team of peer analysts, developing dashboards, contributing to and utilizing GenAI tools, and data-driven insights that will improve customer experience by identifying and reducing friction.

What you'll bring

• 7+ years of experience working in the analytics field

• Ability to tell stories with data, educate effectively, and instill confidence, motivating stakeholders to act on recommendations

• Outstanding communications skills with both technical and non-technical colleagues

• Experience as a business partner for senior leaders; comfortable distilling complex data into a simple storyline

• Excited to mentor other team members and developing talent

• Highly proficient in SQL, Tableau, and Excel

• Experience with scripting/programming languages including R or Python preferred

• Excellent problem-solving skills and end to end quantitative thinking

• Ability to manage multiple projects simultaneously to meet objectives and key deadlines

• Proactive and inquisitive learner... seeks out and capitalizes on opportunities for change that enhance the business, rather than reacting to circumstances

How you will lead

• Drive business results: You will identify and help craft the most important KPIs to monitor the effectiveness of our operations and drive automated availability of those metrics. Amidst a sea of data, you will distill the data into key storylines that create a shared understanding of opportunities and influence teams to act.

• Amplify reporting insights: You will demonstrate your reporting craft by reimagining the existing reporting suite of dashboards using data visualization best practices, including uniform visuals, metric definitions, and accessible data dictionaries, to provide a comprehensive view of KPI performance. You will help directly represent these to partner teams in which you’ll be embedded to help drive business impact.

• Improve performance: Collaborate effectively with Product, Design, and Development to drive improvements across all TT products. You will identify areas of operational and experiential opportunity using data-driven insights and root cause analysis, providing recommendations to subject-matter experts and partnering with teams to optimize to improve customer experiences and enable more efficient business processes.

• Automate data capabilities: You will leverage advanced modeling techniques, GenAI, and self-serve tools to develop new metrics, data pipelines, and expanded capabilities to automate processes and support business decisions, establishing consistent sources of truth and enabling faster customer speed to benefit.

EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.