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If you are looking for a rewarding position where your abilities can shine, we encourage you to apply for our Client Services Associateposition and become a valuable member of our team here atAlturas Analytics, Inc.! In this role, you will play a key part in building and maintaining relationships with our clients, utilizing your exceptional interpersonal skills to ensure their needs are met. Whether working autonomously or collaborating with colleagues, theClient Services Associate will have the opportunity to contribute to a dynamic team environment.

Benefits

Were growing and doubling our lab capacity this year, so promoting from within and offering professional development opportunities are top priorities. We pay 100% of your premiums for health insurance, dental, vision, life and short- and long-term disability. We also have paid vacation and holidays, a Safe Harbor 401K with an automatic 3% employer contribution, and a bonus program based on company-wide goals.

About the role

TheClient Services Associateis responsible for supporting the Business Development team in servicing client accounts at the pre-award and post-award stage. Once business is awarded, thisClient Services Associatewill act as a liaison between Alturas Analytics scientific operations and Business Development. This position is primarily internally focused as a support role but does include client interactions via phone, email, and video conferencing.

Essential Responsibilities, Duties, and Roles:

Pre-award:

• Prepares business agreements to include project estimates, quotations, statements of work
• Reviews and interprets study protocols for generation of business documents, timelines for project workflow, budgeting, and forecasting in conjunction with Project Coordinators, Principal Investigators, and Laboratory Director
• Manages account and project information through the use of customer relation and project management processes and Client Resource Management (CRM) system

Post-award:

• Transitions client from Business Development to scientific operations
• Works with Client Services Coordinator to identify and request essential information and documentation necessary for planning bioanalytical support for projects from clients, to include methods, compound properties, validation reports, anticipated schedules and critical milestones
• Interfaces with internal Principal Investigators and Project Coordinators and acts as a liaison for transfer of information pertinent for study conduct
• Works with Business Development and Project Coordinators to address new business needs (scope creep or new study requests) that may arise during the course of a program

Additional Duties and Tasks as assigned:

• Reviews laboratory services and confidentiality agreements
• Performs other duties as needed or assigned