IT field technician provides basic hardware and software support for all supported Taco Bell/KFC electronic devices and associated peripherals.

IT Field Technician Duties & Responsibilities

(Must be located in Florida or North Carolina)

• The setup, configuration, repair, moves/add/changes, and integration of new and existing computing hardware, software, networking, telecommunications, and other computer-related technologies and peripherals.

• Basic network support ensuring full connectivity of desktop and other networked peripherals, troubleshooting, and resolving user and site networking issues.

• Supporting the Information Technology Department with installing, administering, and maintaining the infrastructure of clients, servers, and networking.

• Installation, setup, and maintenance of workstations to include workstation hardware components, base operating systems, networking, software environments.

• Support & assist in evaluating information system (IS) threats and vulnerabilities to determine whether additional safeguards are needed for a wide range of IS security related areas including architectures, firewalls, electronic data traffic, and network access.

• Performing preventative maintenance and setup for a variety of computer related equipment and locations

• Providing responsive customer-centered quality support and service ensuring the highest levels of customer satisfaction

• Addressing and/or resolving IT incidents/service requests promptly and completely

• Work independently in the field.

IT Field Technician Qualifications

• Be able to lift 70 lbs.

• Work on your feet for long hours, not to exceed a 10-hour shift.

• Work a 50-hour work week. (OT over 40 hours)

• Willing to travel 75% depending on location of store.

• Position requires the ability to perform light physical work such as lifting and carrying, pulling, pushing, reaching, squatting, kneeling and the use of a stepladder.

• Valid Driver license: clear an annual background check.

• Assisting with the creation and maintenance of local site IT systems documentation

• Performing on-call "after-hours" support as required to meet site and mission needs and travel to remote locations with North Carolina & Florida areas with short notice.

• Support level knowledge of the Windows 7 operating system or higher

• Basic knowledge with restaurant operations and systems.

• Proficient in the use of Basic Power and hand tools.

• Able to reach and be comfortable with heights while using step and/or extension ladders. Heights that may be in excessive of 2 story building.

Skills for IT Field Technician

Desired skills for IT field technician include:

Computer hardware and software

Ticket based tracking system.

Experience with Microsoft Office software

Firewall and Switches

Windows 10