Job Description

The Expert Care National - HTTS team provides Tier 3 technical support at security classification to the Federal and SLED customer base via phone, email, web, and remote access for R/S, Security, Collaboration, Data Center, Wireless, Service Provider (both hardware and software) to Cisco customers, partners, account teams, and other engineers to independently troubleshoot & debug product problems. Expert Care National - HTTS in US Public Sector provides our Federal, SLED, and other customers operating within the regulatory space Cisco's leading-edge technical support and services natively; thus transforming the way our customers meet their critical mission and business needs

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Skills and Requirements

-CCNP or CCIE certifications are great but not a MUST (if they do have certifications, we need to know expiration)

-TAC-like environment

-This is not deployment

-Nexus Data Center switches or Application Centric Application (ACI) 9000 series

-Sole US Citizenship with the ability to obtain a clearance

-Resolution leader, problem-solving - troubleshooting methodology

-Communication & Facilitation, Listening & Affirmation, Influence & Persuasion, Public speaking & Presentation, Coaching

-A team player focused on customer success null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.