At Cigna, we're on a mission to improve the health, well-being, and peace of mind of those we serve. We're not just a health services company; we're innovators, dreamers, and doers who believe in the power of data and technology to transform lives. We're building a future where healthcare is personalized, proactive, and accessible. And now, we're venturing into the exciting realm of Generative AI to revolutionize how we serve our customers and run our business.

Why we need you

The Operations Product & Analytics organization within the Digital & Analytics division is pivotal in advancing enterprise operations by delivering innovative solutions that drive efficiency, effectiveness, and operational excellence. As the Senior Director of Product Strategy, you will lead both strategy and execution, managing a diverse portfolio of product solutions across multiple domains such as Customer, Client, Provider, CRO, and EP&D within Enterprise Operations. This role will also oversee elements of Strategy and Product Operations, supporting product work across these domains.

You will be responsible for leading a team of approximately 60-90 people, including 6 Directors/Sr. Managers, and indirectly managing teams of product managers/owners, product designers, delivery managers, and other operations resources. In your first 60 days, you will focus on two primary activities: 1) gain an understanding of the roles, teams, and resources within the inherited organization to optimize functionality, and 2) implementing an evolved operating model and product strategy.

How you will make an impact on the organization

You'll be entrusted with delivering solutions to Enterprise Operations to help them continuously become more efficient and effective, while provide insights into operational performance, controls, risks, and opportunities:

• Product Discovery and Opportunity Focus:

• Oversee product discovery efforts and guide teams towards identifying and pursuing the most impactful opportunities.

• Ensure that product strategies align with customer needs and industry trends.

• Product Strategy Development:

• Develop and communicate a compelling product strategy that aligns with the organization’s vision and evolving industry standards.

• Establish and nurture relationships with customers and stakeholders to ensure the product strategy aligns with their needs and strategies.

• Product Model and Operating Model:

• Define and implement an effective product model operating framework, setting teams up for success with empowered product teams.

• Standardize practices such as testing, tools, templates, and roadmaps to ensure consistency and efficiency.

• Technology Evaluation and Optimization:

• Assess current technology assets and collaborate with architects to rationalize existing tools and explore build, buy, or partner options.

• Leadership and Communication:

• Maintain strong connections and communication with key contributors, ensuring they understand the vision, approach, and status of product initiatives.

• Foster a culture of innovation and continuous learning within the team.

• Audit and Compliance:

• Partner with internal audit teams to schedule and execute product audits and develop mitigation plans in response to audit outcomes.

• Resource Optimization and Management:

• Optimize resource allocation and roster management across product teams, including matrixed resources, to maximize efficiency and effectiveness.

What you need to possess to be successful in this role

• Bachelor’s degree in a relevant field; advanced degree preferred.

• Minimum of 10 years of experience in product management, product operations, or related roles, with at least 5 years in a senior leadership role.

• Proven track record of successfully leading and delivering complex enterprise-level products or solutions, including experience with Generative AI, analytics, or intelligent automation initiatives, and internal solutions for Operational functions.

• Excellent strategic thinking, problem-solving, and decision-making abilities, with a comprehensive understanding of technologies and their applications.

• Strong leadership and people management skills, with a focus on coaching and the ability to inspire and motivate teams.

• Exceptional communication and stakeholder management skills, with the ability to influence and align cross-functional teams.

• Deep understanding of product management methodologies, Agile practices, and software development lifecycles, as well as Empowered Product Teams’ operations.

• Experience in enterprise operations, process optimization, and driving operational efficiency through advanced technologies is preferred.

• Entrepreneurial mindset with experience in startup environments or driving new initiatives within a large organization.

• Comfortable making decisions and driving clarity amid ambiguity and incomplete information.

• Willingness to drive transformation in problem-solving approaches and solution delivery.

• Experience in healthcare or health services is preferred.

Equal opportunity employment

There's one more, very important thing. We are an equal opportunity employer. We search for amazing people of diverse backgrounds, experiences, abilities, and perspectives. We take care of each other to create an inclusive work environment where we love to come to work every day. We'd be happy to provide reasonable accommodations to help you apply. We hope you can join us.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.