Description Information Technology Services at West Virginia University is currently accepting applications for a CRM Assistant Director. About the Opportunity Reporting to the Director of Systems of Engagement, the Assistant Director for CRM provides leadership, strategic direction, and overseesoperational aspects for the Salesforce administrators, including budget management, resource planning, and the establishment of policies, procedures, and standards. The Assistant Director is tasked with effectively allocating resources and collaborating with leadership to prioritize projects in alignment with strategic objectives. This role requires a deep understanding of Salesforce architecture, configuration, and customization, as well as strong leadership and communication skills. This position will have extensive collaboration with various stakeholders which is integral to maintaining superior service levels, security, and stakeholder satisfaction. We strongly believe in work-life balance and keeping time for things we love outside our work. WVU offers generous benefits, including: 37.5-hour work week 13 paid holidays (staff holiday calendar) 24 annual leave (vacation) days per year or more based on years of service (employee leave) 18 sick days per year (for when you're ill, for when you need time to care for sick family, for your own, or your family's, regularly scheduled medical appointments. Who is family for the purpose of this leave? A lot of people in your life including immediate relatives and in-laws as well as others considered to be members of your household living under the same roof) WVU offers a range of health insurance and other benefits 401(a) retirement savings with 6% employee contribution match, eligibility to continue health insurance, and other retiree perks. Looking for more retirement benefits information? Check out retirement health insurance benefits, retirement income, and FAQ's. Wellness programs What You'll Do Lead, manage and mentor the Salesforce administrators to ensure the effective implementation, customization, and maintenance of Salesforce solutions. This also includes task management, recruitment, evaluation, training, motivation, and staff development for employees in this unit. Work closely with stakeholders across the institution to identify business requirements, evaluate capabilities, and implement Salesforce solutions that empower our business partners to expand rapidly and deliver services to the university efficiently. Oversee the development and execution of Salesforce projects, including system enhancements, integrations, and upgrades, and ensure staff is properly engaging with and meeting expectations of project teams. Ensures adherence to established standardized approaches for application and integration development to include but not limited to best practices in development standards, code reviews, documentation, and change management. Provide guidance and support to Salesforce Administrators in troubleshooting complex issues and optimizing system performance. Stay current with Salesforce best practices, industry trends, and emerging technologies to drive continuous improvement. Develop and maintain documentation, training materials, and standard operating procedures related to Salesforce administration and usage. Serve as a subject matter expert on Salesforce functionality, capabilities, and limitations to support... For full info follow application link.

West Virginia University is proud to be an Equal Opportunity employer and is the recipient of an NSF ADVANCE award for gender equity. The University values diversity among its faculty, staff, and students, and invites applications from all qualified applicants regardless of race, ethnicity, color, religion, gender identity, sexual orientation, age, nationality, genetics, disability, or Veteran status.