Description The WVU Hub at West Virginia University is currently accepting applications for a WVU Hub Manager. About the Opportunity This will be a supervisory position that will lead a team of student service coordinators. The position will serve as a mentor; developing a skilled and knowledgeable customer service team. The position will represent the Hub in ad hoc committees and be a contact for community partners. The position will also serve as a contact for West Virginia University students, prospective students, families and alumni. The position will make independent decisions and report to the assistant director. We strongly believe in work-life balance and keeping time for things we love outside our work. WVU offers generous benefits, including: 37.5-hour work week 13 paid holidays (staff holiday calendar) 24 annual leave (vacation) days per year or more based on years of service (employee leave) 18 sick days per year (for when you're ill, for when you need time to care for sick family, for your own, or your family's, regularly scheduled medical appointments. Who is family for the purpose of this leave? A lot of people in your life including immediate relatives and in-laws as well as others considered to be members of your household living under the same roof) WVU offers a range of health insurance and other benefits. 401(a) retirement savings with 6% employee contribution match, eligibility to continue health insurance, and other retiree perks. Looking for more retirement benefits information? Check out retirement health insurance benefits, retirement income, and FAQ's. Wellness programs What you'll do: Direct supervision of staff that will consist of SSC I level full time or part time employees

Participates in the management of the WVU Hub by performing duties including but not limited to mentoring newly hired representatives and assisting in the hiring, training and supervision of staff.

Provides feedback based upon interaction with employees at the time when coaching is most effective.

Rate employee in semi-yearly and yearly evaluations while recommending areas for improvement and giving insight on strengths or areas of improvement exhibited since last rating. Takes appropriate disciplinary action when necessary.

Resolves complex problems, develops, and implements crisis intervention strategies.

Manages conflicts and resolves complaints; documents cause and solutions and works with appropriate staff to develop prevention strategies. Makes expert referrals as needed.

Participates in the design, development and implementation of the web, phone, and other technology-based self-service tools.

Participate or lead in cross training in functions of financial aid, student accounts, registrar, admission and student insurance.

Participate in job-related continuing education seminars, professional development and workshops required to maintain up-to-date knowledge of federal or state regulations and university policies related to position.

Provide support to WVU Hub Director and Assistant Directors as tasks, special projects, and activities arise to achieve institutional missions and unit objectives as time and workload dictates. Participation may include coordinating and leading assigned project team, innovating new or improved methods of operation, developing policy or procedure drafts.

Be available for travel and present at WVU... For full info follow application link.

West Virginia University is proud to be an Equal Opportunity employer and is the recipient of an NSF ADVANCE award for gender equity. The University values diversity among its faculty, staff, and students, and invites applications from all qualified applicants regardless of race, ethnicity, color, religion, gender identity, sexual orientation, age, nationality, genetics, disability, or Veteran status.