Please note, the ideal candidate for this role will need to be located in a commutable distance from our corporate office in Mooresville, NC or be open to relocation, as eligible.

Your Impact

The Senior Manager, Online Operations manages a team that has end-to-end ownership of the daily production and execution of creative content and business operations in digital ecommerce channels supporting Lowe's Online Merchandising, Marketing and Product Management organization. The team prioritizes, schedules, designs, writes, builds and operationalizes business-controlled customer-facing content across our ecommerce suites, resulting in a world-class, functional online customer experience.

While leading the team, this leader will obsess about customer's experiences, think strategically about execution, analytically review the online experience, implement operational scale and cultivate a team of exceptional creative and operational-focused talent. He/she will draw on operations experience, managing workflow across the entire team, own and author business reviews of the team processes, while managing priorities against customer and associate impact to deliver results.

This role will be the face of business-owned content creation and execution for Online.

What You Will Do

• Leads a team of Managers, Lead and/or Senior Online Copywriters and Copy Editors ; Responsible for team development by building and managing a team of exceptional content leaders, helping support their growth and removing obstacles as necessary

• Defines, documents and oversees implementation of efficient processes and timelines for teams; drives process improvements where needed

• Accountable for on-time and accurate execution of business and tech project requests

• Responsible for monitoring operational projects by executing the weekly business review metrics and reviewing project trends/KPI's to ensure success metrics are being met

• Ensures cross-functional partners are aligned and accountable to adhering to execution standards and timelines in order to assure peak operational efficiency; drives process improvements where needed

• Provide strategic, customer-focused creative direction and decision making for teams; sets the north star for the teams work as well as the strategy of how to achieve those goals

• Partners with internal creative teams in UX, Tech and Marketing to develop, maintain and implement the Brand Guidelines, Content Standards and Creative Toolkits while ensuring accessibility and usability standards are met for online channels

• Ensures all changes are efficiently executed within our internal content-management systems and tools within defined processes and timelines; drives process improvements where needed

• Responsible for the internal and external tools, services and platforms utilized by the team to execute their work

• Ensures release support is executed within defined processes and timelines; drives process improvements where needed

• Accountable for release sign-off and readiness by providing release go/no-go decisions for releases and change requests; recognizes and accounts for omni-channel dependencies and potential impacts

• Responsible for supporting production changes by reviewing and approving of intraday/emergency/expedited changes in production with consideration of the broader omni-channel impact

• Participate in weekly rotation of on-call support specific to a 24/7 plan, serving as the manager escalation

• Develop, implement and maintain an around-the-clock operating model to ensure business support 24/7

Required Qualifications

• Bachelor's Degree in Business, Marketing, Engineering, Design, Communications or related field and 5-7 Years Experience in 2 or more of the following: user experience, creative design, project management, product management, business analysis, program management, retail merchandising, online or product marketing

• 3-5 Years demonstrated delivery of business results and people leadership

Preferred Qualifications

• Master's Degree in Business Administration or similar advanced degree

About Lowe’s

Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2023 sales of more than $86 billion, Lowe’s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts. For more information, visit Lowes.com .

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Pay Range for CA, CO, HI, NJ, NY, WA: $109,800.00 - $183,000.00 annually Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.