Who We Are
At OBE, together, we build excellence every day We are driven by our passion to lead our industry and build a sustainable future, we focus on exceeding customer expectations and delivering innovative solutions. We succeed through the dedication of our empowered teams and partners who fuel our ambition to achieve excellence in the markets where we have a right to win.
We believe safety, integrity, performance culture, teamwork, customer centricity, and agility are at the core of who we are and how we operate each day to achieve success.
Job Summary
Our Moorestown location is currently seeking a Customer Service Representative II. The overall responsibility of the position is answering sales related email and phone calls; analyze and answer general questions regarding sales quotes and order status; and entering / processing orders in a timely manner. Position is Mon- Fri, 8am- 5pm.
Job Highlights:
Full Time 1st Shift
Position pay rates $25.00
Advancement Opportunities
Paid holidays & Paid time off
Insurance: medical, vision, and dental
Health Savings Accounts
Flex Spending Accounts
401k with company match
100% Company paid Short-term and Long-term disability plans
100% Company paid Basic Life Insurance
DailyPay Partners (Work Today, Get Paid Tomorrow)
Employee assistance program
Tuition Reimbursement
Heres What Youll Get To Do
Manage Customer Accounts
Answer purchase inquiries regarding pricing, delivery, lead time etc.
Working cooperatively with the CSR Manager to resolve disputes and following up with customer to ensure satisfactory outcome.
Address customer questions and concerns.
Support daily tasks that maintain optimal integrity of the department.
Perform a daily review of work produced to ensure a high level of accuracy.
Assist in opening new accounts or assist in other office areas
What Were Looking For
1 -5 years experience with Customer Account management.
Team player who works well with all levels in and outside of the organization.
Able to work independently and efficiently to meet deadlines.
Demonstrate attention to detail, accuracy, and thoroughness to minimize losses.
Excellent communication (oral and written), interpersonal, organizational, and presentation skills.
Proficiency in MS Office applications, Word, Excel, E-mail.
Strong knowledge of basic math operations, fractions, and decimals.
Ability to calculate figures and amounts such as discounts, proportions, percentages, area, circumference, and volume.
Must be willing to work overtime.
Skilled and accurate (45wpm) in data entry and with 10-key operation experience.
Strong ability to follow-up and organizational skills.
Ability to read and comprehend instructions, correspondence, and memos.
Respond to customer inquiries in a timely manner.
Address customer questions and concerns and refer to appropriate internal resources for resolution to achieve customer satisfaction.
Support daily tasks that maintain optimal integrity of the department. Tasks may include, but are not limited to:
Order entry
verification of the order information
order validation
scan sketches
communicate with production team about lead times and planning capacity
monitor order progress per customer request
coordinate delivery time and site with dispatch.
Perform a daily review of work produced to ensure a high level of accuracy. May be asked to proof team members work.
May be required to assist in opening new accounts or assist in other office areas while maintaining a friendly, customer-focused, and professional environment.
Education and/or Experience:
1- 5 years experience as a Customer Service Representative. Office environment preferred.
Associate degree (A. A.) preferred.
Previous experience in the Architectural Glass Industry highly preferred.
Language Skills:
Ability to read, analyze, and interpret general technical procedures.
Ability to effectively present information and respond to questions (oral and written) from managers, clients, customers, and the public.
Mathematical Skills:
Ability to calculate figures and amounts such as discounts, proportions, percentages, area, circumference, and volume.
Ability to apply concepts of basic algebra and geometry preferred.
Work Today, Get Paid Tomorrow!
Oldcastle BuildingEnvelope has partnered with DailyPay to offer you the ability to access your earnings before your next paycheck based on current hours worked.Certain terms and conditions apply.
What OBEOffers You
Competitive pay
Paid time off
10 Holidays (inclusive of 2 floating holidays)
Market competitive 401(k) match
Industry-leading medical, dental, and vision benefits
Short-term and long-term disability coverage
Life Insurance
About OBE
At OBE we strive to build a culture that embraces all employees and creates a great place to work for everyone. We do this by:
Empowering experienced and entrepreneurial managers who have a customer-first focus at all levels.
Building teams of demand creation specialists, technical sales, and local customer sales/support talent.
Identifying a deep bench of talent with diverse backgrounds, experiences, and skill sets to drive robust decision-making and ensure our ability to promote from within.
Executing formalized talent management processes that ensure all employees have the best in market skills
If youre up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!
OBE is an Affirmative Action and Equal Opportunity Employer.
EOE/Vet/Disability
Oldcastle...

Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity