Date Posted:

2024-05-16

Country:

Canada

Location:

LOC13039 1535 Gladstone Street,Montreal,Quebec,H4E 1C5,Canada

Otis is seeking a highly motivated Sales Support Associate to contribute to the efficient day-to-day operations of the Sales Center of Expertise (COE) and support the work of our service sales representatives and mechanics at our local branches. This is a great opportunity to enter the sales function and develop product and industry knowledge.

What you’ll do:

• Proposal generation for field mechanics, sales representatives, maintenance supervisors, and customers

• Contributing to the accuracy of the sales system (CRM) by updating customer information, removing duplicate proposals, and updating outdated proposals

• Working with the sales team to update documents and overall processes

• Assisting new employees (mechanics, supervisors, sales representatives) to better understand the Service Sales Associate (SSA) program through training and orientation sessions

• Ensuring all customer inquiries are addressed in a timely manner

• This position is 100% remote.

You should have:

• Minimum of 2 years of relevant experience, preferably in sales or customer service.

• Excellent written and verbal communication in both English and French

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)

• Strong customer service skills

• Excellent organizational skills

• Ability to meet tight deadlines and work well under pressure

• CRM experience preferred

• Otis proposal experience and elevator industry knowledge are preferred, but not required

Education / Certifications:

• Bachelor’s degree preferred

We want to hear about your own rare talents - if you possess qualifications you feel would make you uniquely qualified for this role, tell us more in your cover letter!

Agent(e) de soutien aux ventes

Otis est à la recherche d'une personne bilingue (anglais/français) très motivée pour combler le poste d'agent(e) de soutien aux ventes. Cette personne contribuera à l'efficacité des activités quotidiennes du centre d'expertise des ventes et fournira du soutien aux représentants commerciaux et aux mécaniciens œuvrant dans nos succursales. Il s'agit d'une excellente occasion de s'initier aux ventes et de développer une connaissance des produits et de l'industrie.

Responsabilités

• Préparer et acheminer des propositions aux clients au nom des mécaniciens en clientèle, des représentants commerciaux et des superviseurs d’entretien.

• Contribuer à l’exactitude des données du système de ventes (CRM) comme suit : maintenir à jour les renseignements des clients, supprimer les propositions en double et assurer le suivi des propositions désuètes.

• Travailler de concert avec l’équipe des ventes pour mettre à jour l’ensemble des documents et processus français et anglais.

• Aider les nouveaux employés (mécaniciens, superviseurs et représentants commerciaux) à mieux comprendre le programme de promotion des contrats de réparation (ACR) au moyen de séances de formation et d’orientation.

• Voir à ce que les demandes des clients soient traitées en temps opportun.

• Répondre aux demandes ponctuelles et participer à des tâches de projet.

Expérience/compétences

• Avoir au moins deux ans d'expérience professionnelle pertinente, de préférence dans le domaine de la vente.

• Maîtriser parfaitement l’anglais et le français, tant à l’oral qu’à l’écrit.

• Posséder de solides connaissances en informatique et maîtriser la suite Microsoft Office (Word, Excel, Power Point).

• Avoir une excellente aptitude pour le service à la clientèle.

• Avoir l’esprit de l’organisation.

• Être apte à respecter des échéances serrées et être capable de travailler efficacement sous pression.

• Avoir de l’expérience avec le système CRM.

• Avoir de l’expérience avec les propositions d’Otis et une connaissance du secteur des ascenseurs (préférable, mais pas obligatoire).

Études

• Détenir un diplôme d’études universitaires.

Ce poste est à 100% en télétravail et aucun déplacement n'est nécessaire.

Nous souhaitons connaître vos talents particuliers - si vous possédez des qualifications qui, selon vous, vous rendent particulièrement apte à occuper ce poste, faites-le nous savoir dans votre lettre de motivation!

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge. 

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here (https://www.otis.com/en/us/our-company/esg) .

Become a part of the Otis team and help us #Buildwhatsnext!

Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com .

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We go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential. Today, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world.