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Job Description Summary

POSITION TITLE: Authorized Service Centre Manager – East

REPORTS TO: Director of Product Service

DEPARTMENT: Product Service

LEVEL: L4

LOCATION: Remote Quebec

POSITION START DATE: July 15th 2024

Job Description:

We are seeking a dynamic and experienced individual to oversee all third-party service facilities authorized to repair Milwaukee Power Tools in Eastern Canada.

As an Authorized Service Centre (ASC) Manager on the Product Service team, you will be the front-line representative for Milwaukee Tools responsible for managing relationships with our authorized service center partners, ensuring the highest quality repairs, optimizing their processes, and maintaining the highest level of customer satisfaction for Milwaukee Tool end users. You will have the opportunity to manage all aspects of the business relationship with our ASC partners in Eastern Canada and build a network of service branches that act as an extension of our Factory Service Network.

Your efforts will complement and enhance the Milwaukee Product Service network across Canada, ensuring we are partnered with accounts that meet and exceed the service standards expected of Milwaukee Tool and our end users.

A successful candidate will be a self-starter, have tremendous initiative and drive, impeccable communication skills, creative mind, high level of organization, enthusiasm, be a team player and be driven to win.

What you will do:

• Complete account management and overall strategy ownership with all ASC’s

• Provide in person and remote support for all ASC’s in your assigned region

• Develop relationships throughout our ASC organizations, through all layers of management and staff.

• Develop a deep understanding of all ASC needs and wants from Milwaukee as a manufacture, gathering direct feedback and implementing solutions that positions Milwaukee ahead of the competition

• Develop comprehensive and strategic partnership program for our existing ASC partners which add value to their business and enhance their Milwaukee service experience.

• Strategically identify ASC partners that can enhance and expand our service footprint reaching remote areas where our Factory Service Centers may not be accessible.

• Ensure consistency in ASC repair quality, repair turnaround times, and overall customer satisfaction that meets Milwaukee Tool service standards

• Continually assess which ASC’s are strategic and non-strategic for our business and take appropriate action.

• Understand all ASC’s repair capabilities and help coordinate the necessary parts inventory, tool fixtures and equipment need to complete specialized tool repairs.

• Keep the organization up to date on competitive trends

• Ensure ASC’s have necessary resources, fixture, parts inventory, and training to complete repairs safely, at the highest quality, and in the quickest time possible.

Who you are:

• A strong multi-tasker that can prioritize tasks to meet business objectives deadlines in a dynamic and fast-paced work environment

• An individual driven by results and who shows continuous improvement with a strong attention to detail

• Someone with a passion for excellence and executes task with the highest degree of integrity and accountability

• Someone who is collaborative with distributer partners and our team and has excellent verbal and written communication and influencing skills

• Someone who takes the initiative to solve a challenge with solid analytical and problem-solving skills as well as optimizing resources to hit objectives

• An independent self-starter who is driven to win both individually and as a team by going above and beyond to make Milwaukee the best-in-class brand in your region.

W hat you have done:

• Completed a Bachelor’s degree or equivalent experience.

• 3+ year’s sales and account management experience.

• Built a skill set with Microsoft Office applications

• Shown effective business communication skills, have a broad business perspective, and understand the power tool market

• Bilingual with ability to speak fluently in both English and French

• Requires a valid driver’s license and passport

• Ability to travel significantly

What You Will Get

• Competitive Base Salary and Bonus Structure

• iPhone, and Laptop

• Health Benefits Coverage, including Vision Care, Dental Care, Wellness Programs, and more

• Registered Retirement Savings Plan with Employer Matching Contributions

Diversity, equity, and inclusion are at the core of our values at TTI. Because of our commitment to a multicultural and inclusive workplace, our people are our competitive advantage. We foster an inclusive environment where diversity is valued and where all employees feel safe to contribute their ideas, share their experiences, and represent their diverse backgrounds to innovate and solve complex problems as one team. We actively support and accommodate the diverse needs of our team, creating an empowering space where everyone can thrive.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

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