About Old Navy

Forget what you know about old-school industry rules. When you work at Old Navy, you’re choosing a different path. From day one, we’ve been on a mission to democratize fashion and make shopping fun again. Our teams make style accessible to everyone, creating high-quality, must-have fashion essentials for the whole family, with love, season after season.

We opened our first store in 1994 in San Francisco and have been on a roll ever since. We cultivate a community of playful personalities that thrive in a fast-paced environment where our employees can be their most authentic selves. Here, we’re family.

About the Role

Dans le cadre de ce rôle, vous donnez le ton à l’équipe du magasin et vous promouvez activement la marque auprès des clients et des employés. En tant que leader, vous jouez un rôle essentiel pour exécuter la stratégie du magasin, atteindre les objectifs de rendement et stimuler la croissance des ventes et la rentabilité par l’entremise de tous les aspects de l’exploitation du magasin, notamment : les activités liées aux produits et aux clients, le marchandisage et le perfectionnement du personnel. En collaboration avec votre équipe de direction, votre objectif est d’enseigner aux autres les comportements à la base d’une équipe performante qui atteint ou dépasse les objectifs.

As an Assistant General Manager, you’ll work with the General Manager to create, execute and maintain the store business plan. You’re a critical leader in driving profitable sales growth through all aspects of the store including; customer and product operations, merchandising, and talent development. You are responsible for supporting the execution of the store strategy to achieve performance goals. You’ll lead others by teaching and coaching Assistant Managers, Leads, Experts and Brand Associates to cultivate a high performing team to deliver a best-in-class experience to our customers. You are expected to lead the team in the absence of your General Manager.

What You'll Do

• Recruter et embaucher le personnel et assurer son perfectionnement de manière à favoriser une culture de haute performance et d’engagement

• Assumer la responsabilité pour le rendement de l’équipe en fournissant des conseils, de l’encadrement et de la rétroaction constructive afin de renforcer les capacités

• ​Appuyer des stratégies et des processus axés sur le client dans le but de produire des résultats, de stimuler les ventes du magasin et de maximiser l’efficacité et la productivité

• Promouvoir l’engagement communautaire

• Adapter les priorités de l’équipe aux besoins des clients et des partenaires d’affaires

• Assurer la supervision directe d’une équipe opérationnelle, de service ou administrative

• Build effective teams and drive a culture of high performance and engagement.

• Support the execution of performance goals and developmental plans for store team.

• Support strategies and processes using a customer-centric mindset to delivers results and drives store sales.

• Recruit, hire, onboard, develop and lead a team of managers and employees.

• Be accountable for team performance through teaching, coaching and providing feedback to build capabilities.

• Own assigned area of responsibility.

• Implement action plans to maximize efficiencies and productivity.

• Perform Service Leader duties.

• Ensure consistent execution of standard operating procedures.

• Represent the brand and understand the competition and retail landscape.

• Promote community involvement.

• Leverage an omni-channel to deliver a frictionless customer experience.

Who You Are

• Communiquer clairement et directement les attentes et donner de la rétroaction tout en écoutant pour tirer des conclusions permettant de propulser le rendement personnel et professionnel

• Faire preuve de compétences en matière d’organisation, de gestion du temps et d’établissement des priorités et d’une capacité à gérer efficacement des tâches multiples dans un environnement où les demandes sont concurrentes

• Être apte à tirer parti des données pour produire des résultats qui atteignent ou dépassent les objectifs opérationnels

• Capable d’effectuer des déplacements, selon les besoins

• Être en mesure de voir au-delà de la situation énoncée, d’utiliser les rapports et les outils de l’entreprise pour cerner les problèmes sous-jacents et d’envisager différentes avenues possibles

• A current or former retail employee with 2-4 years of retail management experience.

• A high school graduate or equivalent.

• A good communicator with the ability to effectively interact with customers and your team to meet goals.

• Determined to effectively lead and inspire others to learn and grow through coaching and mentoring.

• Driven by metrics to deliver results to meet business goals.

• Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.

• Organized and utilize time management and prioritization skills to effectively manage multiple tasks in an environment with competing demands.

• Knowledgeable of our business and the retail environment and it to evolve store strategies to help meet goals.

• Able to maneuver around the sales floor, stockroom and office and lift up to 30 pounds.

• Ability to travel as required.

• Ensure all compliance standards are met.

Benefits at Old Navy

• Merchandise discount for our brands: 50% off regular-priced merchandise at Gap, Banana Republic, Old Navy and Athleta, 30% off at Outlet, and 10% off markdowns at Gap, Banana Republic and Outlet.

• Competitive Paid Time Off plans.*

• Company match for donations and volunteer time*

• Registered Retirement Savings Plan

• Employee stock purchase plan.*

• Medical, dental, vision and life insurance.*

• Virtual health care 24/7*

• Maternity/Parental Top Up.*

• See more of the benefits we offer.

*For eligible employees

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.