Description

Essential Functions:

• Greets and seats customers.

• Supplies guests with information on services available on property.

• Answers phone calls and directs them appropriately.

• Accurately makes and cancels reservations.

• Effectively maintains wait and quote times.

• Takes orders over the phone, ensures all items are in a bag and ready for the guests.

• May handle cash transactions at the host stand.

• Accommodates any special needs of guests, i.e., boosters, highchairs, etc.

• Performs other tasks as assigned.

Core Competencies:

• Demonstrates consistent regard and dedication to guests, vendors, colleagues and the Company by being engaged, interested and productive

• Demonstrates a working knowledge of our marketplace; actively and collaboratively assists in building the best practices necessary for the Company’s success

• Demonstrates an understanding of the impact actions and decisions have on the Company both financially and on guest relations

• Demonstrates the courage and initiative to present new ideas and perspective to create positive results

• Exhibits respectful consideration of viewpoints, situations and others

• Puts the guest at the forefront of every decision

Essential Functions:

• Strong interpersonal and communication skills required

• Strong organizational skills and attention to detail required

• Exhibit teamwork

• Ability to work in a fast-paced environment

• Ability to multi-task

Knowledge/Work Experience:

• Must be 18 years or older

• High school diploma or G.E.D preferred

• Experience in customer service or hospitality preferred

• Previous experience in gourmet or fine-dining preferred

• Must have a NYS Food Handlers Permit