Description

Essential Functions:

• Provides excellent guest service to all guests.

• Responsible for prompt, efficient and courteous service of food and beverages to restaurant customers in accordance with venue standards

• Monitors customer needs on a continual basis ensuring all requests will be promptly fulfilled.

• Maintains a sanitary environment per sanitation guidelines.

• Uses a POS system to ring in orders, print checks, and cash out guests.

• Deals with complaints and issues in a professional, patient manner.

• Makes recommendations and maintains knowledge of all the menu items.

• Takes food and beverage orders from guests.

Performs other tasks as assigned.

Core Competencies:

• Demonstrates consistent regard and dedication to guests, vendors, colleagues and the Company by being engaged, interested and productive

• Demonstrates a working knowledge of our marketplace; actively and collaboratively assists in building the best practices necessary for the Company’s success

• Demonstrates an understanding of the impact actions and decisions have on the Company both financially and on guest relations

• Demonstrates the courage and initiative to present new ideas and perspective to create positive results

• Exhibits respectful consideration of viewpoints, situations and others

• Puts the guest at the forefront of every decision

Essential Requirements:

• Strong interpersonal and communication skills required

• Strong organizational skills and attention to detail required

• Ability to work in a fast-paced environment

Knowledge/Work Experience:

• Must be 21 years or older

• High school diploma or G.E.D preferred

• Experience in customer service or hospitality preferred

• ABC license

• Must have a NYS Food Handlers Permit