About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

As a member of our HR Solutions team, you will work on the most critical strategic priorities as a business-facing internal HR consultant and talent strategist. In a project-based, time-bound capacity, HR Solutions professionals have a multi-faceted responsibility to work across business leaders/teams, People Strategists, HR COE’s, as a top internal consultant and talent expert, while also frequently driving the execution of assigned projects. HR Solutions infuses Lumen’s talent strategies and cultural transformation objectives including our North Star, core operating principles, core beliefs, and IDEAS: Inclusion, Diversity, Equity, Allyship and Social Impact within solutions developed to address key business priorities with people-related strategies delivering on project-relevant success metrics. Agile methodologies are leveraged based upon the nature of the project.

The Director of HR Solutions leads multiple cross-functional project teams to develop and execute HR Solutions to drive business impact through innovative talent strategies on our highest priority, most strategic, and complex projects. While this role has substantial opportunity for creativity and innovation to develop agile solutions to drive high impact, at times, projects may lean more toward execution than innovation. Project deliverables include talent-oriented solutions aimed at results of effective intake and discovery processes and root cause analysis findings. Solutions implemented may include tailored design (e.g. workshops,) and off-the-shelf COE service offerings. Some examples of solutions designed and/or delivered include: Org Design, Org Development and Effectiveness, Process Improvement, Change Management, Business Transformation and Business Strategy Consultation, Cultural Transformation, M&A activity, Leader and Employee development, and improvements across the employee and business lifecycles. Projects span from short-term consultant/advisory sessions to long-term, Lumen-wide strategic projects.

Location

• This is a fully remote position open to candidates based anywhere in the U.S.

• Approximately 10% travel (varied dependent upon project needs)

The Main Responsibilities

• Lead multiple cross-functional teams to provide actionable insights for business leaders and People Strategists, develop and execute strategies impacting organizational performance, partner with project sponsors and teams to plan and develop new initiatives, and engage with HR COEs to deliver key transformational initiatives and services.

• Lead organizational change management (OCM) connecting business and people strategies, guiding the organization through change.

• Build trust and credibility through courageous leadership and business acumen, leveraging analytics to inform decision-making and influence business outcomes.

• Identify and evaluate project risks, provide project prioritization inputs, and leverage analytical skills to maintain a broad business perspective while understanding and interpreting business needs to utilize COE and cross-functional resources for implementing solutions.

• Ensure on-time delivery of project updates, ensuring a strong stakeholder experience, run effective project team meetings, and instill accountability throughout the project lifecycle.

• Integrate employee engagement and experience strategies, along with Lumen’s cultural transformation and IDEAS objectives, into projects.

• Leverage HR systems, Technology, and AI capabilities to maximize efficiency, overall effectiveness, and holistic stakeholder experience.

• Identify and document success metrics, “What success looks like” and ensure all projects are measured at agreed upon stages for overall effectiveness.

What We Look For in a Candidate

The ideal candidate is collaborative, courageous, and influential, with deep HR experience leveraging a consultative approach, uses data to inform decision-making, and has demonstrated success in analyzing and diagnosing organizational and talent needs, developing successful solutions, and leading implementation of solutions. They drive clarity on the charter, target outcomes, and success metrics, and adjust, where needed to achieve those success metrics. The ideal candidate is also experienced in driving project teams and business clients toward common goals. They operate with a strong sense of urgency to achieve target outcomes and demonstrate effective leadership skills in a matrixed organization.

Qualifications

Required:

• Bachelor's degree in HR or related field, or equivalent experience.

• 10+ years of progressive HR experience with expertise in talent and organizational strategy, or related fields with 4+ years of direct or matrixed leadership experience.

• Agile and flexible, with extraordinary collaboration skills and ability to influence business-unit or functional leaders.

• Exceptional organizational skills and the ability to lead multiple high-priority projects simultaneously.

• Excellent time and process management skills, and project management experience partnered with demonstrated analytical, problem solving and critical thinking skills.

• Always current on organizational, company, and industry shifts in customer/technical trends and adapts accordingly, exhibiting strong business acumen and executive presence.

• Drives new and best practices across all aspects of company and organizational strategy, talent strategies, and innovation through delivered HR Solutions projects.

• Proficient in optimizing project delivery methodologies for greater effectiveness, efficiency and impact, fostering a continuous improvement mindset.

Preferred:

• Master’s degree in HR or a related field.

• PMP certification.

• Professional HR certification(s) such as SHRM, SPHR, or HRCI.

Compensation

The starting salary for this role differs based on the employee's primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual's qualifications.

Location Based Pay Ranges

$128,310 - $171,080 in these states: AR ID KY LA ME MS NE SC SD

$135,060 - $180,080 in these states: AL AZ FL GA IA IN KS MO MT ND NM OH OK PA TN UT VT WI WV WY

$141,820 - $189,090 in these states: CO HI MI MN NC NH NV OR RI

$148,570 - $198,090 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

As with the pay range variety that's based on the region of a country, specific offers are determined by various factors such as experience, education, skills, certifications and other business needs.

Requisition #: 334054

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (https://jobs.lumen.com/global/en/faq) . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

Salary Range

Salary Min :

128310

Salary Max :

198090

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. (https://jobs.lumen.com/global/en/compensation-information) We're able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here. (https://centurylinkbenefits.com)

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.