C.H. Robinson is looking for a Senior Account Coordinato r to join our team. In this role, you will be responsible for building customer relationships at a high level and ensuring the execution of day-to-day customer commitments within a specific portfolio of customers. As the primary customer support contact, you will resolve issues, drive continuous improvement, and articulate customer value across internal stakeholders. Employees in this role understand C.H. Robinson’s position in the industry, have in-depth customer knowledge, and leverage this knowledge to successfully advocate for the customer. This is a critical role on the account team focused on long-term retention of customer partnerships. We invite you to apply today and contribute to C.H. Robinson’s ongoing commitment to operational excellence!

At C.H. Robinson, we believe that in-person collaboration is key to driving innovation and achieving success. In this role, you will work on-site at our customer location in Monterrey, Mexico, five days a week, fostering creativity and producing impactful results through face-to-face interactions. Experience the full benefits of teamwork and immediate collaboration in a vibrant and engaging workplace.

DUTIES AND RESPONSIBILITIES

The duties and responsibilities of this position consist of, but are not limited to, the following:

• Serve as the customer resource, delivering a positive customer experience through proactive communication, timely responses, and appropriate urgency

• Establish contacts and build relationships at multiple levels internally and within the customer organization

• Coach the customer on daily modal decisions to ensure freight is properly executed

• Leverage sales persuasion to retain and grow the business by listening to customers and implementing creative order-to-cash solutions

• Understand market conditions impacting supply and demand, communicate changes to customers, and adjust pricing to ensure sustainable profitability

• Ensure quality execution against expectations, identify issues, and implement solutions with appropriate urgency

• Review internal and customer data, including customer-aligned key performance indicators for quality and accuracy

• Engage customers with a focus on process improvement aligned to internal and external quality metrics

• Manage conflict and navigate difficult conversations with the customer using tact and diplomacy

QUALIFICATIONS

Required:

• High school diploma or GED

• Minimum 1 year of experience in a customer service role

• Ability to travel up to 10%

• Fluent in Spanish and English (written and verbal)

Preferred:

• Bachelor’s degree from an accredited college or university

• Basic proficiency in Microsoft Office Suite of programs

• Demonstrated communication, decision making and problem-solving skills

• Attention to detail and ability to navigate ambiguity

• Values a diverse and inclusive work environment

Benefits

We offer a competitive benefits plan above the Mexican Labor Law. This includes life and medical insurance, a Wealth Accumulation Plan (Plan de Pensiones), an Employee Stock Purchase Plan, and among others, the opportunity to prosper in a Fortune 500 company.

Why Do You Belong at C.H. Robinson?

C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $22 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms and rank in the FORTUNE 200. We’ve been an innovator in logistics for over 100 years. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses.

As a responsible global citizen, we contribute millions of dollars to support causes that matter to us and our people. FORTUNE has named C.H. Robinson one of the World’s Most Admired Companies 2024, showcasing our position as a leader in our industry. Our commitment to excellence is further affirmed by being named a Great Place to Work 2023-24 by the Great Place to Work Institute, one of Forbes’ Best Employers for Diversity and one of America’s Greatest Workplaces in 2023 by Newsweek. Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world. For more information, visit us at www.chrobinson.com .