Job Information
iPostal1 Customer Service Representative - Staples - Montebello, NY in Montebello, New York
We're i Postal1 and we're in growth mode!
This is an exciting time to join our team. Headquartered in New York, we are an established, cutting edge leader in the digital mailbox industry.
Full Time
Customer Service Representative - Staples - Montebello, NY
Montebello, New York
We’re iPostal1 and we’re in growth mode!
This is an exciting time to join our team. Headquartered in New York, we are an established, cutting-edge leader in the digital mailbox industry. Our customer base is quickly growing and we’re looking for professional, upbeat, Customer Service Associates to work in our Rockland County, NY location to support our Staples partner stores.
To join our team, you should be able to manage multiple chat conversations at the same time, an excellent verbal and written communicator, able to think on your feet and have a positive, team-oriented attitude. If you enjoy assisting customers and want to make a career of it, this could be a great opportunity for you!
*Please note this is an in-office role. Remote work is not available.
Responsibilities:
Answer inbound chat inquiries from customers in a prompt and professional manner
Identify the type of assistance needed
Ascertain level of assistance needed to resolve inquiry and escalate when appropriate
Deliver all information in a positive, conversational and compassionate manner to facilitate relationship development with clients
Manage customer expectations
Actively engage customers in on-line chat context
Additional duties as assigned
Requirements:
Active listening skills
Results oriented
Strong work ethic
Excellent verbal and written communication skills
Previous experience in a customer service-oriented role
Team lead/supervisory experience a +
iPostal1 is an Equal Opportunity employer and considers all applicants for employment without regard to race, color, religious creed, ancestry, religion, sex, sexual orientation, gender identity and/or expression, pregnancy, age, national origin, marital status, disability, military status, genetic information or any other category protected by law.