Description

Senior Customer Service Representative *Hybrid*. Candidates residing in AK, WA, MT, OR, CA, TX or NM are encouraged to apply.

The Customer Support Liaison position collaborates with Quality Management and other teams/departments as appropriate to address and resolve customer care concerns and complaints for both hospital and clinics. This position will also oversee Red Flag ID Theft inquires for ORC hospital/clinic accounts and coordinates customer service and collection activities. This role serves as the second level representative in handling more complex and difficult account resolution including Administrative level complaints. In addition this position serves as a point of contact for our Ministry/Clinic partners for escalation of accounts, coordinates service recovery/quality issues and completes special assignments as needed.

Providence caregivers are not simply valued – they’re invaluable. Join our team at Revenue Cycle Business Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Required Qualifications:

• 5 years Experience in customer service call center environment (health care preferred), OR experience in full-time collections (health care preferred).

• 5 years Experience in automated, computerized account follow-up system.

Preferred Qualifications:

• College coursework.

• Experience working with quality or identity theft issues.

Salary Range by Location:

AK: Anchorage: Min: $22.00, Max: $34.31

AK: Kodiak, Seward, Valdez: Min: $22.93, Max: $35.77

California: Humboldt: Min: $22.93, Max: $35.77

California: All Northern California - Except Humboldt: Min: $25.72, Max: $40.13

California: All Southern California - Except Bakersfield: Min: $22.93, Max: $35.77

California: Bakersfield: Min: $22.00, Max: $34.31

Montana: Except Great Falls: Min: $17.71, Max: $27.63

Montana: Great Falls: Min: $16.78, Max: $26.17

New Mexico: Min: $17.71, Max: $27.63

Oregon: Non-Portland Service Area: Min: $20.50, Max: $31.99

Oregon: Portland Service Area: Min: $22.00, Max: $34.31

Texas: Min: $16.78, Max: $26.17

Washington: Western - Except Tukwila: Min: $22.93, Max: $35.77

Washington: Southwest - Olympia, Centralia & Below: Min: $22.00, Max: $34.31

Washington: Tukwila: Min: $22.93, Max: $35.77

Washington: Eastern: Min: $19.57, Max: $30.53

Washington: South Eastern: Min: $20.50, Max: $31.99

Why Join Providence?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

Accepting a new position at another facility that is part of the Providence family of organizations may change your current benefits. Changes in benefits, including paid time-off, happen for various reasons. These reasons can include changes of Legal Employer, FTE, Union, location, time-off plan policies, availability of health and welfare benefit plan offerings, and other various reasons.

About Providence

At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.

About the Team

Providence Shared Services is a service line within Providence that provides a variety of functional and system support services for our family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.

Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.

Requsition ID: 329255
Company: Providence Jobs
Job Category: Customer Service
Job Function: Administration
Job Schedule: Full time
Job Shift: Day
Career Track: Admin Support
Department: 4001 SS RC SP FIN ASST ADM
Address: OR Portland 4400 NE Halsey St
Work Location: Providence Office Park Portland Bldg 1-Portland
Workplace Type: Hybrid
Pay Range: $see posting - $see posting
The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.