Collections Assistant - ( 240003SB )

Description

A Collections Assistant reports directly to the Collections Assistant Team Lead on operations activities including Project Management/Leadership reporting, cash related entries & reconciliations and collections. They work with internal and external clients to collect payments on outstanding invoices and research and resolve client billing issues.

Key Responsibilities

• Perform collections on all defaulted accounts, in accordance with Corporate policies and procedures.

• Coordinate payment arrangements with debtors in accordance with the Corporate collections policy.

• Prepare and manage account correspondence including overdue, final and ad hoc notices.

• Field client inquiries on invoices and resolve issues using soft collection skills.

• Contact clients to resolve cash application issues, when required, and work with other Financial Services staff to communicate a resolution.

• Perform record retention responsibilities.

• Partner with Financial Managers and Operation to strategize on specific collection issues and address through a well-defined plan to resolve issues in a timely manner.

• Verify initial client set up information or changes to ensure client database integrity, avoid duplicates clients and ensure accurate billing details.

• Perform credit reviews using the Dun & Bradstreet software tool and provide comprehensive credit recommendations to mitigate any financial risk to Stantec.

• Develop and implement appropriate collection strategies as necessary (liens, outside collection agencies, etc.) in conjunction with other stakeholders.

• Identify process improvement opportunities and escalate to CATL

• Assist with audit client invoicing confirmations

• Ensure all assigned functions are carried out in compliance with approved policies, key controls, and standard practices

• Assist with acquisition

• Perform other similar and related duties as assigned.

Capabilities and Credentials

• Previous experience in a collection-related role

• Solid knowledge of general accounting practices.

• Excellent problem-solving skills

• Excellent customer service and communication skills (written and oral)

• Able to build and foster excellent working relationships

• Adaptability and willingness to embrace change

• Ability to identify potential implications of actions to mitigate downstream financial impacts.

• Oracle experience is considered an asset.

Qualifications

Education and Experience

• High School Diploma with a minimum of 2-3 years’ experience or an equivalent combination of post-secondary education and experience.

• Proficiency in both spoken and written French and English.

• Advanced expertise utilizing a Windows environment, including the full suite of Microsoft office programs, namely, Word, Excel, Outlook, PowerPoint, and Adobe/Reader/Writer.

• A/E industry experience in a professional services environment preferred.

• In this role, they need to have strong communication skills, work well under pressure and deadlines. They need to work independently or as a team and have strong time management skills.

Benefits Summary: Regular full-time and part-time employees will have access to health, dental, and vision plans, a well-being program, health care spending account, wellness spending accounts, group registered retirement savings plan, employee stock purchase program, group tax-free savings account, life and accidental death & dismemberment (AD&D) insurance, short-term/long-term disability plans, emergency travel benefits, tuition reimbursement, professional membership fee coverage, and paid time off.

Temporary/casual employees will have access to group registered retirement savings plan, employee stock purchase program, and group tax-free savings account.

The benefits information listed above may not apply to union positions because benefits for such positions are governed by applicable collective bargaining agreements.

Primary Location : Canada-Quebec-Montréal

Other Locations : Canada-Quebec-Chicoutimi, Canada-Quebec-Laval, Canada-New Brunswick-Moncton, Canada-Ontario-Ottawa, Canada-Quebec-Trois-Rivières, Canada-Quebec-Ville de Québec, Canada-Quebec-Longueuil

Organization : BC-1672 Financial Services-CA Quebec

Employee Status : Regular

Job Level : Individual Contributor

Travel : No

Schedule : Full-time

Job Posting : Oct 15, 2024, 12:49:01 PM

Req ID: 240003SB

#additional

Stantec provides equal employment opportunities to all qualified employees and applicants for future and current employment and prohibit discrimination on the grounds of race, color, religion, sex, national origin, age, marital status, genetic information, disability, protected veteran status, sexual orientation, gender identity or gender expression. We prohibit discrimination in decisions concerning recruitment, hiring, referral, promotion, compensation, fringe benefits, job training, terminations or any other condition of employment. Stantec is in compliance with local, state and federal laws and regulations and ensures equitable opportunities in all aspects of employment. EEO including Disability/Protected Veterans