We are looking for a highly skilled Program Manager with strong experience in Genesys Cloud to be part of our Contact Center Practice. The ideal candidate will have a strong background in managing complex projects and Delivery Management.

In this role, you will

• Lead and manage multiple projects simultaneously ensuring timely delivery and adherence to project scope and objectives.

• SME focused on setting up the ORG/Tenants for Genesys Cloud solutions, assisting with the People & Permissions, Telephony, Integrations, and API Usage.

• Guiding the direction on Genesys App Foundry partners and how to navigate and configure services. Examples include Event Bridge, WFM (TTECH), CM Staging, CDS, etc.

• Assisting in the workflow processes for API usage and pipelines.

• Monitor project progress and performance identifying and addressing any issues or risks that may arise.

• Develop and maintain comprehensive project documentation including project plans status reports and risk management plans.

What you’ll need to succeed (required skills)

• Bachelor's degree or equivalent experience in Computer Science, Information Technology, or a related field.

• Knowledge transfer/training of Genesys Cloud Services for OMNI Channel staff.

• Display strong problem-solving skills and the ability to identify and mitigate project risks.

• Show proficiency in managing project budgets and ensuring financial constraints are met.

• Exhibit excellent organizational and interpersonal skills with the ability to manage multiple projects.

What will help you stand out (preferred skills)

• Experience in Finance & Accounting domain.

• PMP (PMI) Certification

At Cognizant, we're eager to meet people who believe in our mission and can make an impact in various ways. We encourage you to apply if you have most of the skills above and feel like you are strongly suited for this role. Consider what transferrable experience and skills make you a unique applicant and help us see how you’d be beneficial to this role.

Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.

Working arrangements

We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring 2-3 days a week in a client or Cognizant's office in Mississauga, ON. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs..

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.