Job Description

Insight Global is looking for a Service Desk Administrator to join a Managed Services company in their Mississauga, ON., office. This person will be responsible for handling all customer service inquiries that come into the service desk, both via phone calls and emails, and responding to/resolving tickets in a timely manner. Strong customer service experience is required. Any technical background and abilities would be an asset in this role.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Skills and Requirements

1+ year of experience in customer service - IT/technology preferred

Experience with ticketing systems - Autotask, ServiceNow, JIRA, Connectwise, etc.

Strong technical abilities - computer skills, MS Suite experience

Strong communication skills Managed Service Provider (MSP) experience null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.