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Compassionately facilitates funeral arrangement discussions with deceased next of kin and presides over visitation, funeral, and graveside services in accordance with family’s wishes; company expectations; and local, province, or federal laws. As the licensed Funeral Director, responsible for the compliance with all mortuary, health, and vital statistics regulation compliance within the funeral establishment(s).

JOB RESPONSIBILITIES

Arrangements Conference

• Receives or initiates call to deceased next of kin. Exhibiting concern and empathy, obtains or confirms deceased and family contact information, briefly discusses needs (including languages), schedules Arrangement appointment, and emails appointment confirmation.

• May perform removals or transfers adhering to company standards and processes. Cares for deceased in a respectful manner. Updates removal status in proprietary software.

• Greets next of kin and escorts to meeting space. Initiates and facilitates Arrangements Conference while assessing needs and summarizing desired outcomes. Discusses available life insurance and available benefits, such as Veteran. Promotes funeral, cemetery, and crematory services and merchandise such as catering, flowers, music, and Ever Lasting Memory products.

• Transitions Arrangement Conference to Funeral Services Counselor/Advisor to present cemetery property and merchandise options, pricing, and contract completion. In absence of an FSA/FSC, may perform FSA/FSC responsibilities.

• Responsible for reviewing and authorizing merchandise and service contract revisions.

Directing Services

• Confirms authorization to proceed with service Arrangements. Presides as Master of Ceremonies (MC) for visitation, funeral, or graveside services in a professional, organized, and caring manner consistent with Company standards. Shall be present for graveside services included in the purchase agreement. Shall be present when the casket containing a human body is placed in a grave, crypt, or burial vault and verifies that any personal belongings are removed from the deceased prior to burial per the Arrangements.

• Visually inspects deceased, adjusts casket dressing, deceased attire or makeup, or communicates concerns to preparation staff. Visually inspects Services Arrangements (visitation, funeral, or graveside) against contractual arrangements and the next of kin expectations; initiates corrective action as appropriate; may provide instruction or guidance to services team members.

• Interacts with the family to fulfill the death care requests. While interacting with family and guests, obtains leads for pre-need services.

Event Planning

• Perform a variety of event planning responsibilities including but not limited to resource planning and ordering of music, flowers, or catering to fulfill Arrangement requests. Produces MeM products that may include scanning photos, ordering of memorabilia or stationary, creating electronic presentations, writing obituaries, and creating on-line memorials. Prior to event, prepares event room including but not limited to set-up chairs, tables, flowers, guest books, and appropriate décor. Post event cleans chairs, tables, floors, proper storage of items, identifies property in need of repair, and courier/deliver family memorabilia to home.

• May perform a variety of attendant duties including but not limited to parking lot attendant, driver, usher, pallbearer, or courier.

• May attend community or charity events to represent and promote the location or market.

General

• Works under general guidance. New associates are learning to apply licensure to business environment complying with regulations, policies, and procedures; work may be peer reviewed for accuracy, quality, and education; collaborates with peers or manager for assistance and guidance. Exhibits accountability for behaviors. Ensures compliance with local, state, and federal regulations.

• Takes the initiative to discuss assignments, expectations, priorities and deadlines as well as seek guidance and coaching from manager. Notifies manager when workload is light and volunteers for additional work. Adjusts effectively to work within new work structures, processes, requirements or cultures. Additional responsibilities as requested or assigned.

Office Manager

RESPONSIBILITIES

Accounting Function Oversight

• Collections of all accounts receivable

• Verifications and payments of all accounts payable invoices

• Controls of receipt and deposit of cash payments received

• Maintains petty cash account and disburses the same in accordance with company policies and procedures

• Reconciliations of all accounts

• Cash advance checks

• Same Day Check requests

• Bank deposits

• Verifies/audits cash disbursement reports

• Tracks Capital Expenditure Authorizations (CEAs)

Operational Activities

• Orders supplies for the office and completes inventory counts

• Coordinates the processing of orders and receipt of all merchandise orders including memorials and caskets and the control of storage inventory for vaults and markers, urns and caskets

• Oversees the processing of installation funeral-related orders and orders to the grounds and maintenance departments

• Supports location management to ensure all contracts and work orders are completed in a timely manner with proper documentation

• Schedules incoming orders and drivers for the ambulate service

• Completes various funeral/cemetery reports and files accurately

• Supports Sales as necessary requiring an understanding of JD Powers

• Assures compliance with all Company policies and procedures to include

• Sarbanes Oxley (SOX) audit

• Dignity University (DU) training

• Interment Verification Training (IVT) audits

• Day Sales Outstanding’s (DSO) related to financial and administrative areas

• Assists in preparing and/or overseeing all funeral/cemetery-related forms

• Reviews time cards and administers corporate payroll policies and procedures

• Administers local Human Resources (HR) processes such as processing new hire paperwork, verifying pre-need sales licenses, maintaining employee files and other confidential files (I9’s, etc.).

• Ensures new associates receive new hire orientation

• Pulls monthly reports from reporting site and create stack ranking reports for key performance indicators

• Maintains vehicle records/licenses

• Processes expense reports

• Updates General Price Lists (GPLs)

• Manages all Alarm Systems (codes, working order, etc.)

• Assists with funeral services and “Making Everlasting Memories” (MEMs) as needed

• Coordinates daily activities with business unit as well as other departments

• Trains associates in the proper administration of policies and procedures

• Services customers by interacting with families in a professional and compassionate manner

• Maintains and updates customer records

• Updates company website with current obituaries and ensures obituaries are placed in newspapers

• Provides a collaborative, productive workplace environment for associate growth and development that instills pride, a sense of ownership, and the challenge to associates to exceed expectations

• Behaves in a supportive way to enrich the work environment

• Uses customer feedback in conjunction with Sales to improve location administration and strengthen individual associate performance

• Performs other duties as assigned

MINIMUM Requirements

Education

• High school diploma, GED or completion of a diploma-training program at a college or technical school

Experience

• Two (2) years bookkeeping, general office, clerical accounting, and Accounts Payable experience required

Knowledge, Skills and Abilities

• Solid working knowledge of computers, typewriter, MS Office, e-mail, internet and basic office equipment required

• Excellent communication skills both orally and in writing

• High level of compassion, integrity, and confidentiality

• Problem solving skills

• Ability to multi task and set priorities

• Detail oriented

• Must be flexible and able to function in a face-paced environment

Work CONDITIONS

Work Environment

• Professional Dress is required when in contact with families.

Work Postures

• Sitting continuously for many hours per day, up to 6 hours per day

• Climbing stairs to access buildings frequently

Physical Demands

• Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage

Work Hours

• Working beyond “standard” hours as the need arises

Minimum Requirements

Education & Licenses

• Graduated from an accredited school or college of mortuary science OR completed your 2nd year apprenticeship requirements.

• Current Funeral Director license as required by provincial regulations

• Valid driver’s license with an acceptable driving record required to operate company owned vehicles

Experience

• Industry experience is required

Knowledge, Skills & Abilities

• Cognitive Ability including reason, plan, identify problems, learn quickly, learn from experience, and appropriately apply learning to new situations.

• Process and results oriented, motivated to keep projects moving ahead by removing obstacles and exploring alternatives

• Must have a positive attitude, a drive to continually advance your understanding of the industry and business, and is highly self-motivated

• Ability to build professional and trusting business relations

• Professional written and verbal communication skills

• Public speaking skills with the ability to influence and gain consensus

• Proficient using databases in automated processes

• Proficient MS Office skills

Pay

• $27 - $35/hr

Postal Code: V2V 3Y7

Category (Portal Searching): Operations

Job Location: CA-BC - Mission

Job Profile ID: K00211

Time Type: Full time

Location Name: Woodlawn Mission Funeral Home