Job Description

Insight Global is currently partnering with Banking client who is looking for a Sr. Voice Engineer with locations in Miramar, FL, Orlando, FL and Newark, Ohio to join their team. This Voice Engineer will be responsible for designing, implementing, maintaining, and upgrading the Bank's voice communication infrastructure in accordance with industry and organizational standards. This position requires to work hybrid Monday-Wednesday onsite and pays $55-60/HR.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Skills and Requirements

Experience troubleshooting and configuring Webex and Google Dialogflow

6+ years of Voice Engineering experience working with CUCM products,

Experience troubleshooting and configuring: Cisco Call Manager (10.x and above), Cisco Unity Connection (10.x and above), Cisco Expressways for hybrid calling (Webex Mobile/MRA), Webex Calling (Setup user, migration from on-prem to Webex Calling), Webex Control hub (User management, Webex Video Management, Webex CC (Agent layouts, Call flows, Reporting), Calabrio Cloud Call Recording, SIP Trunks (POTS to SIP, SIP to SIP porting), SIP configuration on CUBES (dial-peers, translation patterns, SIP header manipulation)

Experience with Akkadian Provision Manager for phone automation. Certs: CCNP Collaboration, Avaya Certified Implementation Specialist are a plus. null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.