Job ID Number

R2656

Employment Type

Full time

Worksite Flexibility

Onsite

Job Summary

As a Business Analyst, you will be responsible for providing business analysis support to CRM software support and enhancements.

Job Description

We are looking for a Business Analyst to handle CRM software support, projects, and enhancements for the B2C Call Centers. This position will be full-time, onsite, and is a contract position renewed semi-annually.

What You’ll Do

• Serve as a liaison between IT andBusiness management

• Analyze and prioritize business system requests and user needs

• Perform requirements gathering,process analysis, and functional decomposition

• Conceive and recommend functional solutions that meet business needs

• Ensure functional solutions align with compliance regulations (i.e.- SOX, PCI, GDPR)

• Identify a solution’s impacts to the current business environment

• Author detailedfunctional specifications

• Write test plans, perform software certification, and overseeUAT

• Develop training materials for end users

• Supportsoftware migrations

• Troubleshoot system issues

• Perform duties in accordance with standard SDLC methodologies (i.e.-waterfall,SCRUM,AGILE) and industry best practices

• Perform other job-related duties assigned by supervisor

What You’ll Need

Required:

• MUST HAVE EXPERIENCE WITH LOYALTY/REWARDS PROGRAMS

• 5+ years ofIT Business Analysisexperience in a medium to large company

• 3+ years ofSoftware Testingexperience with enterprise-wide applications

• Proven ability to collaborate and clearly communicate, both verbally and in writing, with technical peers and business partners

• Able to multi-task with limited supervision in a fast-paced environment

• Capable of working independently and as part of a team

• Strong knowledge ofbusiness process analysis, concepts, tools, best practices and procedures

• Creativitycombined with analysis, critical thinking and problem-solving skills

• Experience withwaterfallandagilemethodologies

• Competent with documentation and presentation software applications such as MS Office,Confluence,Visio, and PowerPoint

• Competent withrequirements management, issue tracking, and workload software applications such asJira,HP Quality Center, Remedy, Clarity, and MS Project

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards

• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor.

Reasonable Accommodation Statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.

Equal Employment Opportunity Policy Statement

It is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.