Position type: Full-time -- Contract Location: FULLY REMOTE As a Systems Administrator, you will: This position plays a critical role in supporting and developing the migration of the existing Genesys i3 Dialer to the Genesys CX Cloud Platform. Contractors in this role will possess specific skill sets essential for ensuring a successful migration and providing ongoing support. Team Description: The candidate will collaborate with a team of approximately 20 members spread across four teams: Admin Support, Dialer, DBA (Data), and Development Teams. The team culture promotes collaboration, knowledge sharing, and excellence in project execution. Responsibilities:

• Genesys Cloud Design and Administration: Design and administer Genesys Cloud solutions, ensuring alignment with business requirements.
• Knowledge of Genesys Architect and IVR: Utilize expertise in Genesys Architect to architect solutions and optimize IVR configurations.
• Experience with Dialer and Integrations: Configure and manage Dialer functionality within the Genesys Cloud platform, including integrations.
• Text-to-Speech (TTS) and Automatic Speech Recognition (ASR): Implement TTS and ASR capabilities within the platform to enhance customer interactions.
• Broad Genesys Cloud Knowledge: Maintain a comprehensive understanding of the Genesys Cloud platform and contribute to migration development work.
• Assist with System Integration Testing (SIT) and User Acceptance Testing (UAT): Support testing phases to validate functionality and identify and resolve issues.
• Vendor Ticket Management: Open and manage vendor tickets, collaborating with Genesys support to address platform issues.
• Cloud Functions Development: Contribute to the development of custom Cloud functions and assist with testing.
• Collaborative Support Across Teams: Work with all groups involved in the migration to ensure successful project delivery.

Ideal Candidate Background: The ideal candidate will have knowledge of Pureconnect to Genesys Cloud CX support with a broad understanding of Genesys applications and best practices. Required Skills/Attributes:

• Proficiency in Genesys Cloud design and administration.
• Knowledge of Genesys Architect and IVR.
• Experience with Dialer and integrations.
• Familiarity with Text-to-Speech (TTS) and Automatic Speech Recognition (ASR).
• Broad Genesys Cloud knowledge.

Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible. We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines. ASK ME HOW. PAY RANGE AND BENEFITS: Pay Range*: $50- $55 per hour on W2 *Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc. Benefits: Innova Solutions offers benefits(based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP). ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them t operate as leaders within their fields. Recent Recognitions:

• One of Largest IT Consulting Staffing firms in the USA - Recognized as #4 by Staffing Industry Analysts (SIA 2022)
• ClearlyRated® Client Diamond Award Winner (2020)
• One of the Largest Certified MBE Companies in the NMSDC Network (2022)
• Advanced Tier Services partner with AWS and Gold with MS

Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at or (770) 493-5588. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.