Description We are in search of an IT Product Manager III who will be a key player in our team, shaping the future of our retail operations by empowering the team to deliver innovative and human-centered customer experiences. This role is located in Hanover, Maryland and offers a long term contract employment opportunity. The position will involve driving product strategy and development, engaging in customer research, and executing data-driven prioritization.

Responsibilities:

• Lead teams to innovate and transform by embracing new ways of working.

• Analyze customer data to identify trends and opportunities to improve retention.

• Partner with cross-functional teams including marketing, product engineering, and operations, to identify and deliver experiences that improve customer retention.

• Develop and implement customer-focused solutions and strategies.

• Execute data-driven decision making to optimize campaign audience selection.

• Design and build successful metrics and reporting to measure the performance of retention campaigns and overall program effectiveness.

• Collaborate closely with internal teams and stakeholders to ensure alignment of business objectives.

• Create test plans for campaign optimization while maintaining a test/learn/iterate mindset.

• Demonstrate empathy for customers and steer strategies to build customer trust.

• Leverage leadership skills to inspire, motivate, and manage cross-functional teams. Requirements • Demonstrated experience in IT Product Management

• Strong customer service skills

• Excellent communication capabilities, both written and verbal

• Proficient in reporting and data-driven decision making

• Experience in marketing, specifically with campaign planning

• Knowledge of operations and optimization in a retail environment

• Proven research skills, particularly in an engineering or computer sciences context

• Demonstrated leadership and people management skills

• Familiarity with hiring processes and working with internal teams

• Knowledge of UX principles and their application in product management

• Ability to effectively prioritize tasks and manage time

• Experience in stakeholder management and aligning work with business objectives

• Proficiency with relevant software, including Mindset Software

• Experience in creating test plans and defining success metrics

• Bachelor’s degree in Computer Sciences or a related field is preferred. Innovation starts with people.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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