CenterPoint Energy and its predecessor companies have been in business for more than 150 years. Our Vision: Our vision is to become the most admired utility in the United States through the execution of our long-term growth strategy. We have an unwavering commitment to safely and reliably deliver electricity and natural gas to millions of people. Our Commitment: CenterPoint Energy is committed to creating an inclusive work environment where business results are achieved through the skills, abilities and talents of our diverse workforce. At CenterPoint Energy, individuals are respected for their contributions toward our company objectives. We strive for an inclusive work environment across all levels that is reflective of the available workforce in the communities we serve. Job Summary You will have the ability toleverage your knowledge of systems, organizational structure, regulatory requirements and analytical/statistical expertise to manage day-to-day operations of utility quality improvement projects to ensure that company requirements are met. Projects can range from small (completed individually) to large (requiring oversight to an internal or contracted team to complete). The ultimate goal is to improve the completeness and accuracy of our records to support regulatory requirements and enable analytics to improve efficiency, productivity, and quality of work produced by the organization. In this role, you should be highly analytical with strong critical thinking and problem-solving skills which are essential for interpreting data. We also want to see a passion for learning and research. This position provides linkage to the corporate organizations through work management processes, key committees, and project teams. This position supports the evolution of Quality Assurance and Quality Control within Utility Operations including the improvement of current roles and practices, establishment of new processes, and training needs. This role supports Quality beyond work order documentation and records. Essential Functions General: Delivery of all work assignments, setting priorities with minimal involvement from Director. Establish short-term and long-term strategic objectives of the organizations within Utility Quality. Establish annual performance objectives of staff members and conduct periodic performance updates and reviews. Capable of resolving conflict and coordinating with internal employees and external entities. Capable of managing multiple assignments and priorities concurrently. Work flexible hours when required to meet critical deadlines. Achieve annual performance objectives established with Director. Develop staff to ensure individual competency, career progression, and succession options. Actively participate in industry organizations. Drive standardized operational practices, project management and reporting. Process Support:Annually create operational, departmental, and individual objectives to support Enterprise and Utility Operations objectives. Drive accountability, performance management and compliance through the utilization and execution of tools such as business unit planning, operational reviews, and visual board management Project Planning and Management:Capable of managing assigned projects through completion. Report on project or program progress throughout the life of the project or program. Identify, authorize, secure, and manage resources (internal or external) required to initiate and complete major projects and programs. Responsible for achievement of the budgetary and business objectives. Leadership:Provides direction, sets objectives, establishes priorities, and recognizes performance of organization personnel. Responsible for communicating business and departmental objectives to the entire organization. Participate in key company-wide objectives. Leads employees in a matrix work environment across a geographic region. Quality & Controls:Identifies and reviews process control reports to qui kly identify trends and/or errors which could lead to lower data quality standards, completes root cause analyses, develops responses and/or actions necessary to address potential errors. Provides input to the development of new/modified process control reports as needed. Serves as an expert resource on corporate systems and related work management and quality processes. Education Description Bachelor's of Science degree from an accredited college or university in Engineering, Business Administration, related discipline or 5 years of utility operations experience. Preferred Education: Certified Quality Auditor, Green Belt Certification, Manager of Quality/Operational Excellence Certification. Experience Requires a minimum of five years supervisory experience in the addition to the experience required in lieu of a degree. Preferred Experience: Use of data visualization software like PowerBI and Tableau. Experience with Data Warehousing technology like Oracle Databases, SAP HANA, NoSQL, Hive. Utility experience. Experience with lean six sigma and management of change practices. Use of corporate systems including but not limited to SAP, Service Suite, OnBase, FileNet, ESRI. Experience with Quality Control and Quality Assurance protocols and software like MiniTab. Experience leading a matrix team with remote team members. Experience managing a department budget. Proven success in a collaborative, team-oriented environment. Experience interacting with employees of all levels to present technical data in a non-technical manner. We want you to know Being a part of the CenterPoint Energy team is more than a career alone. It's an opportunity to make a positive impact. You will be an integral part of enabling everyday life and the pursuit of possibilities for the customers we serve and the communities we share. The vital services we provide are at the core of making our world work, and by sharing your energy with us, we'll create a better tomorrow together. Diversity, Equity and Inclusion CenterPoint Energy is committed to creating an inclusive work environment where business results are achieved through the skills, abilities and talents of our diverse workforce. At CenterPoint Energy, individuals are respected for their contributions toward our company objectives. We strive for an inclusive work environment across all levels that is reflective of the available workforce in the communities we serve. What we bring to you Competitive pay Paid training Benefits eligibility begins on your first day Transit subsidies Flexible work schedule, paid holidays and paid time off Access to discounts at fitness clubs and an on-site wellness center at our headquarters in Houston Professional growth and development programs including tuition reimbursement 401(k) Savings Plan featuring a company match dollar-for-dollar up to 6% and a company contribution of 3% regardless of your contribution Job Type:Full Time Posting Start Date: 08/21/2024 Posting End Date: 09/08/2024 This contractor and subcontractor shall abide by the requirements of 41 CFR * 60-1.4(a), 60-300.5(a), and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national... For full info follow application link. CenterPoint Energy is an Equal Opportunity Employer looking to employ and advance in employment qualified minorities, females, people with disabilities, and veterans.