Job Descriptions:

Canopy by Hilton, Hilton's first lifestyle brand, is a place in the neighborhood to relax and recharge, offering simple guest-directed service, comfortable spaces, and thoughtfully local choices. Culture is key at Canopy, with team members known as "friendly enthusiasts," that engage guests, always going above and beyond, to make stays memorable and thoughtful. Relationships with area partners showcase Canopy’s expertise in local know-how, crafting unique experiences tailored for every guest. Attention to detail and an energetic environment ensures Canopy’s "Positively Yours" service culture is a kept Brand promise, delivering a consistent "Positive Stay," where memories are made, and comfort is guaranteed. Join our team at our Minneapolis location in the charming and historic Mill District neighborhood.

This is a Sherman Associates owned Hilton franchised location.

The Guest Service Associate is responsible for check-in, checkout, kiosk operations, and all other guest transactions they strive to exceed established standards at every opportunity and take pride in the overall look and feel of our brand.

Schedule: We are currently seeking full-time or part-time availability to include both weekdays and weekends. Rotating 1st (7:00AM - 3:00PM) and 2nd shift (3:00PM - 11:00PM)

ESSENTIAL FUNCTIONS

• Ensures every guest is greeted and Welcomed on arrival

• Registers and book guests, verifying reservation, address, email address and credit information

• Proficient on kiosk operations to assist when necessary

• Answers all inbound calls in a professional manner

• Has an intimate knowledge of the hotel facilities and the local geographic area

• Accepts payment for guests’ accounts at the time of registration and at checkout

• Maintains a house bank and make a deposit and accurate report of receipts daily

• Processes all Retail transactions for the guest

• Responsible for restocking and assuring overall cleanliness of Retail

• Issues luggage claims and check guest luggage when requested

• Takes pride in the overall look and feel of the hotel assuring cleanliness and conditions are at their peak at all times

• Respectfully listen and respond to guest complaints in an efficient and professional manner

• Completes additional duties as assigned

Required Experience:

Minimum Requirements

• 1-3 years of experience in a similar public contact position (high-end retail, hospitality, or related service industries).

• Prior Hilton/OnQ systems experience is strongly preferred.

• Basic computer knowledge and some knowledge in word, excel, outlook, and internet

• A passion for the mission, vision, and values of Sherman Associates

• Schedule may vary due to the specific needs of the hotel

Keyword: Front Desk, Guest Service, Customer Service, Administrator, Administration, Hilton, Management, Hotel, Hospitality, culture, minneapolis, leadership, part time, weekend, hourly

From: Sherman Associates