The Minnesota Department of Employment and Economic Development (DEED) is the State of Minnesota's principal economic development agency. DEED's mission is simple: to empower the growth of the Minnesota economy, for everyone. We are driven to find talented and innovative public servants, motivated by the opportunity to serve businesses, people, and the greater good. At DEED you will join a diverse team, inspired by challenging work and united by shared values that guide our work every day. At DEED we live our values by; focusing on the customer, communicating early and often, seeking solutions, creating inclusion, encouraging new ideas, and being gracious. DEED is a Beyond the Yellow Ribbon agency and committed to proactively supporting service-members, veterans, and military families. DEED offers great employment opportunities with a meaningful mission to truly make a difference in the lives of those under our care and for those in communities throughout Minnesota. Working Title: Financial and Customer Support Technician Job Class: Vocational Rehabilitation Technician Senior Agency: Department of Employment and Economic Development Job ID: 79461 Location: Minneapolis North Telework Eligible: Yes, may be eligible for some telework Full/Part Time: Full-Time Regular/Temporary: Unlimited Who May Apply: This vacancy is open for bids and for all qualified job seekers simultaneously. Bidders will be considered through 08/22/2024. Date Posted: 08/16/2024 Closing Date: 08/29/2024 Hiring Agency/Seniority Unit: Department of Employment & Economic Development / AFSCME Division/Unit: Vocational Rehabilitation Services Work Shift/Work Hours: Day Shift, 8:00am to 4:30pm Days of Work: Monday - Friday Travel Required: Yes, up to 20% of the time Salary Range: $23.19 - $31.21 / hourly; $48,420 - $65,166 / annually Classified Status: Classified Bargaining Unit/Union: 206 - Clerical / AFSCME Work Area: Minneapolis North FLSA Status: Nonexempt Designated in Connect 700 Program for Applicants with Disabilities : Yes The work you'll do is more than just a job. At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities. Job Summary The successful candidate may be eligible for a $5,000.00 hiring incentive This position works in DEED's Vocational Rehabilitation Services (VRS) division, which empowers Minnesotans with disabilities to achieve their goals for competitive, integrated employment and career development. You'll be part of, and contribute to, a lively and energetic team with a positive internal culture that ensures this isn't just a job - but a career. Together the VRS team makes an impact and creates possibilities that make a real and lasting difference in the lives of people with disabilities. Share your passion for this work and join the VRS team! The Financial and Customer Support Technician position specializes in fiscal knowledge/skills and includes processing numerous financial documents, following purchasing procedures, paying of purchase orders, and authorizations. This position requires attention to detail and accuracy as it supports the participant's employment plan by coordinating the purchasing of goods and services. Additionally, this position provides fiscal support for vocational counselors and other staff on the team including referral information for other required services for participants or potential participants. This position will be based out of the Minneapolis North office. Travel is required within the service area to assist participants with services (e.g., purchasing of goods at local vendors) up to five (5) days per week. This position is telework eligible and is occasionally required to be on-site at the office. S aff are provided with the tools and equipment to be successful in a virtual work environment and may telework from anywhere in Minnesota or a neighboring state. Please note, the telework policy could change with notice based on business needs. This posting may be used to fill multiple positions. *Hiring Incentive: The successful incumbent of this position may be eligible for a hiring incentive of $5,000 paid out in two (2) lump sums following the completion of the required probationary period and following two (2) years of successful service in the role Qualifications Minimum Qualifications Please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held. Only applicants whose resumes clearly demonstrate fulfillment of each of these minimum qualifications will be considered for this position. Skill in customer service sufficient to provide prompt and accurate information to customers in person, on the phone, and through email and other written or electronic correspondence Knowledge of customer service practices and principles sufficient to identify each customer's needs, meet quality standards for services, that result in customer satisfaction Skill in math sufficient to calculate totals, averages, and percentages of numbers and/or data Skill in data entry sufficient to read source documents and enter data in specific databases or tracking systems Knowledge of data entry procedures and systems, such as Microsoft Office or similar data entry systems Skill in accounting sufficient to review, analyze and verify financial records, calculate monthly fees, and prepare financial summaries and reports Incumbent must maintain valid driver's license and insurance OR have other reliable transportation Preferred Qualifications Experience in providing services to people with disabilities Experience in working with StateWide Integrated Financial Tools (SWIFT) or other accounting systems, and Workforce One platform or other online case management platforms Experience in developing and maintaining relationships with diverse populations such as Black, Indigenous, and People of Color (BIPOC) and Native American populations Ability to communicate in a second language (specifically American Sign Language, Somali, Hmong, or Spanish) Our employees are dedicated to ensuring cultural responsiveness. Preferred candidates will have a variety of experiences working effectively with others from different backgrounds and cultures. Additional Requirements A job offer will be contingent upon successfully passing a background check. The background check may consist of the following components: Criminal Background Check Employment Record Review (current and former State employees only) Employment Reference Check Conflict of Interview Review Driver's Record Check The Minnesota Department of Employment and Economic Development will not sponsor applicants for work visas. All applicants must be legally authorized to work in the U.S. Application Details How to Apply Select "Apply for Job" at the top of this page. If you have questions about applying for jobs, contact the job information line at 651-259-3637 or email careers@state.mn.us . For additional information about the application process, go to http://www.mn.gov/careers . If you have questions about this position, contact Sarah Beaverson at sarah.beaverson@state.mn.us or 651-259-7293 . Connect 700 Program To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Talent Acquisition at talent.acquisition.deed@state.mn.us . Veterans To be considered with Veteran's Status , you MUST indicate this on your application and submit a copy of your DD-214 form and other required documentation to talent.acquisition.deed@state.mn.us by the closing date. Recently Separated Veterans (RSV) : Effective July 1,