Job Description Pay: $19.75 per hour Summary:At Great Wolf, the Entertainment Supervisor creates an exciting atmosphere for Guests through Entertainment, Activities, Experiences and Seasonal Events. Responsibilities: Be visible around the lodge and at events to act as the "Host/Face of the lodge" Provide training and coaching for Pack to engage and entertain guests Assist lodge Entertainment leader in providing coaching around performance and entertainment skills Identify areas of opportunity and new experiences to expand presence and impact with the team in the lodge (arrival/departure, waterpark, live music for bars/dining, music, etc) Evaluate guest flow and make recommendations to improve operating hours and show / activity schedules Assist in participating and providing feedback on corporate projects (new character development, training tools, etc) Along with lodge entertainment leader, collaborate around personnel related matters including: Recruitment and hiring, performance management, disciplinary action, training, etc Participates in the Manager-On-Duty (MOD) program and executes duties Elevate and perform all branded experiences consistently according to Standard Operating Procedures Assist in leadership for all aspects of Character Appearances and Entertainment at the property Provide support to all necessary community appearances. This includes, but is not limited to sponsors, charities, tradeshows, media, and private functions Willingness to represent Great Wolf Lodge, our mission and core values, in a positive manner on and off site Ensure a safe, clean and professional environment at all times Basic Qualifications & Skills High School diploma or equivalent Requires working knowledge of Microsoft Office products Minimum 1 year previous experience in leadership or supervisory role Must have prior experience working with children Event planning knowledge Professional entertainment background and/or production experience Strong Leadership and coaching skills Flexibility regarding scheduling based on business demands including evenings, weekends, and Holidays Proven customer service skills and communication skills; able to read and interpret English language manuals relating to safety, operations, and procedures Successful completion of a criminal background and drug screen Desired Qualifications & Traits Bachelor's Degree in Performing Arts, Theater, Management or a related field Previous experience in a related fields such as Entertainment, Hospitality, or Education Charismatic, enthusiastic attitude Ability to multi-task and prioritize a variety of tasks with minimal direction Proven teamwork skills Physical Requirements Ability to lift up to 30 pounds Able to sit and/or stand for long periods of time