Partial duties include:

• Respond to phone inquiries, questions and concerns regarding customer trips including no shows, cancels, and missed trips

• Monitor daily service by reviewing route performance and late pick-up issues

• Use MDTs to communicate with drivers on route

• Use operations report to proactively address any service issues

• Handle all emergency situations (zero codes)

• Have a knowledge of the First Transit service area and have the ability to analyze data/reports relative to drivers manifest

• This position will require the ability to multi-task and monitor multiple routes at any given time in a stressful environment

• Your work shift flexibility will include working weekends, evenings, and holidays

• Liaisons between drivers and both clients and organization in customer service issues

• Provide excellent and caring customer service

• Communicates job requirements and responsibilities to drivers

• Other operational duties as assigned

Experience and skills requirements:

• Proven dependability and attention to customer service

• Ability to work independently in all weather conditions, wet, hot, or cold, as needed

• Excellent knowledge of the Twin Cities metropolitan area

• Excellent verbal and written communications skills

• Proven organizational skills and the ability to balance multiple tasks

• Computer literate with working knowledge of Word, Excel and PowerPoint

• Familiar with basic vehicle mechanical processes and maintenance

• Ability to effectively prioritize tasks and manage time effectively

• Excellent verbal, written and relational communication skills, with ability to appropriately interact with employees of all levels including drivers, customers, senior management, client representatives, union officials and general public; fluent in English and ability to legibly write reports

• Demonstrate regular and consistent attendance and punctuality

• Use of full ranges of hearing, speech and vision

• Use of fingers (manual dexterity) handling paperwork

• Stoop, stand, sit, crouch, squat or kneel when performing work duties of any type

• Bend at knee, hip, waist when performing duties

Job Category: Call Center / Dispatch / Reservationist / Scheduler

Req ID: 445

Pay Group: UD5

Cost Center: 55779

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

Drug-free workplace

If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.

California applicants: Please Click Here for CA Employee Privacy Policy.

About Transdev

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video.