Description We are on the lookout for a diligent Customer Service Representative to be part of our team situated in Minneapolis, Minnesota. This role offers a short-term contract employment opportunity to handle customer inquiries, process applications, and maintain customer records. As a Customer Service Representative, you will also be responsible for monitoring customer accounts and taking necessary actions.

Responsibilities:

• Accurately process customer credit applications in a timely manner

• Maintain precise records of customer credit information

• Handle and resolve customer inquiries efficiently

• Monitor customer accounts and respond with appropriate action

• Sort and file customer forms, which may involve lifting light loads

• Locate and retrieve files upon request and cross-train in all processes as needed

• Handle requests from billers via WQs or shared Outlook inboxes

• Sort mail from various sources including lock boxes, USPS, and internal mail routes

• Manage fax sorting and faxing tasks

• Address returned mail by adding flags to each system

• Attach claims and undertake miscellaneous tasks as assigned

• Maintain a high level of productivity and quality in your role. Requirements • Proficiency in Microsoft Outlook, Microsoft Teams, Microsoft SharePoint, and MS OneNote

• Familiarity with 'About Time' and other computer programs

• Experience in workstation support, scanning, and filing tasks

• Knowledge of claim administration and productivity enhancement techniques

• Ability to handle miscellaneous tasks and work overtime if required

• Experience with printer hardware, fax machines, and other office equipment

• Ability to work with offshore teams and manage computer systems effectively

• Proficiency in operating lock boxes and USPS systems

• Familiarity with TRICARE and other relevant platforms

• Physical fitness for lifting tasks

• Experience with Microsoft Technologies

• Ability to handle sensitive information responsibly.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .