ABOUT MORTENSON As a Top 25 builder, developer, and EPC, our expertise spans markets like sports, renewable energy, data centers, healthcare, and more. We are builders at heart, working to ensure the built environment has a lasting positive impact. Let's Redefine Possible SUMMARY Mortenson is seeking an experienced Customer Engagement Manager. This position will work closely with Group Leadership and customer-facing team members, across the company and within targeted operating groups, to enable successful selling excellence performance. You'll play a key role in supporting strategies and sales training initiatives including developing and executing on projects and programs for various businesses at Mortenson, to redefine what's possible for our company and differentiate us from our competition. You must have a passion for learning and development, building relationships and for helping others to improve customer engagement. This candidate is a motivated individual who can work with minimal direction, excel at project management, in service of operational efficiency, and drive towards measurable increases in productivity across our teams. This position requires implementation of coaching initiatives, strategic/critical thinking through partnership with the broader Mortenson business. It also requires staying current in effective training techniques and being involved with special initiatives and project teams. As a key member of the team, you'll join a high-performance team chartered with driving the business forward. The right candidate will have creative problem-solving skills, and motivate and inspire others while being comfortable navigating ambiguity. They will gain alignment, incorporate feedback, and evaluate recommendations. Purpose of position Enable Strategic Marketing to engage more groups with customer engagement support. Support groups with engaging with customers, understanding their market, differentiating through insight-led messaging. Support our customers (internal) with resources to win the work we want to win. Advance training and techniques, stories and best practices - to be shared at the annual Sales Conference, Market Summits and other BD leader gatherings/platforms. Build relationships, be top of mind amongst business development leaders across the organization, as a resource and 'lever to pull.' RESPONSIBILITIES Customer Engagement Training Work with key leaders to develop and execute a successful annual Sales Conference Support engagement for trainings, workshops for groups - various needs, various training Internal Customer engagement: Tools to target customer & early sales messaging (i.e. targeting customers, not projects; bringing an insight-led message to customer, ID stakeholders; milestones & decisions) Market Insights Understand the markets we play in. Market sector leader check-ins on pursuits, understand customer hot buttons, industry trends. Support new and emerging markets through market research, strategic planning, messaging of value prop, launch planning. Market sector strategy support: Support value prop messaging, customer feedback/intel, research, cross-market knowledge sharing, etc. Efforts leading to delivering an insight-led message for the customer. Develop Market Sector Engagement: Market Summits, sharing, comms (dot connector) and attend. BD Support Support market strategy/intake and sales efforts alongside various offices and BD leaders. Help internal customers to think strategically, relating their questions to bigger picture thinking/initiatives. Compile best of the best across groups (be a dot connector) Build relationships; Understand their needs (collaboratively help prescribe solutions) Research on potential customers, projects and keep tabs on news for key pursuits and relationships Provide support for BD Leaders at each step of the customer journey: from awareness of the business need to guiding solutions with insight-led messaging by, Mapping customer decision-making paths (in partnership with the leadership team) Developing customer profiles/personas for key segments Providing tools to stay engaged & build new relationships, preparing for meetings Develop insights & insight-led messaging to differentiate Mortenson in customer meeting prep (help customer see blind spots, use cross-selling techniques - 'formerly One Mortenson') Customer deliverables for meetings (quick turn/strategic messaging focus): Write, design and assemble marketing collateral including PPT, brochures, articles, leave behinds and special event materials Equipping BD and construction team members to successfully interact with targeted customers, from 1:1 meetings to speaking engagements KEY SKILL REQUIREMENTS Understand the customer journey Independently manage projects and deliverables; strong ability to prioritize and meet deadlines. Learn and follow business development/sales enablement best practices and measurement opportunities to track all content; identify, measure and report metrics and efficacy. Enjoy researching and learning new industries and service offerings, with the ability to identify key drivers and pain points shaping the customer's mindset, to develop insight-led messages and support BD leaders in customer engagement with these targeted industries. Expert level in MS Word and PowerPoint for messages and visuals - sharp visual organization of information to quickly convey the core message. Agility to work both independently and as part of a fast-paced team; adept at organizing, tracking and delivering multiple assignments at once. Can-do approach and responsiveness to internal customer needs. Adaptive, effective communication and interpersonal skills with those of diverse organizational levels and backgrounds. Highly organized project management process to document work product for others to access. Great understanding of graphic layout and visual hierarchy Messaging expertise Demonstrating the capability to remain flexible, inventive, dedicated, and efficient with a high level of integrity and confidentiality. High levels of organization and communication ability (key for interacting with a variety of staff at all levels in an ever-changing environment). QUALIFICATIONS 5 years of experience B2B experience required; Experience in a professional services industry ideal Strong business writing, presentation, and communication skills Proficiency in Microsoft Word, Excel, Outlook, PowerPoint Demonstrate problem-solving capability Storytelling/Messaging proficiency - pull together the right resources to guide the team through storytelling exercises. Demonstrate a real passion for learning - invest in various aspects of our customers' business to develop an intimate knowledge of our target audiences. EDUCATION AND EXPERIENCE REQUIREMENTS Minimum of five years of experience in B2B writing, content marketing, sales or sales enablement. Measurement of Success: Leaders keep wanting to work with them. BENEFITS Mortenson provides a comprehensive benefits program to team members and their families to support their health, build long-term financial security and provide the opportunity for work and life balance. Benefits offered to non-craft, non-union, full-time team members include: Medical and prescription drug plans - the choice between two affordable HSA-eligible medical plans that include vision coverage Dental plan 401k retirement plan with generous matching and profit-sharing contributions Paid time off, holidays, and other paid leaves Life, AD&D, and disability insurance Employee assistance program online mental health tool and concierge Tuition reimbursement Adoption Assistance Gym Membership Discount Program Identity Theft Protection Mortenson reserves the right... For full info follow application link. Mortenson is an EOE/Affirmative Action/M/F/Veteran/Disabled employer.