Job ID359815 LocationTwin Cities Job FamilyInformation Technology Full/Part TimeFull-Time Regular/TemporaryRegular Job Code8631US Employee ClassCivil Service About the Job Objective / Overview The CSE Labs are often the first exposure to CSE-IT that students encounter. We want the computer labs to be as professional, clean, and operational as possible. This is a first level user support position responsible for assisting in identifying and maintaining the needs of the CSE Labs as a service to CSE teaching departments and CSE related camps/reservations including printing, software, and facility needs. Responsibilities also include backend oversight and maintenance from monitoring to troubleshooting equipment to hardware replacing/upgrading. Responsibilities: Technical Support (50%) Field incoming tickets and resolve promptly Troubleshoot, rectify issues and escalate problems when needed Maintain CSE-IT equipment (computers, KVM, printers, lab supplies, etc) Consult with faculty and students on lab instructional hardware and software needs. Maintain and administer lab computer monitoring systems (Sassafras) Install and configure operating systems, software, and hardware on various platforms Coordinate with vendors for support, arrange repairs, and computer orders Physical Support & Maintenance (35%) Perform daily lab inspections for assigned locations Identify needed repairs and cleaning Work with University Facilities and other vendors Lab Support Process Management and Improvement (10%) Assist lab manager in the development and management of Lab Support processes. Coordinate student lab worker(s) Assist with maintaining/updating/creating CSE-IT Knowledge base documentation Collaboration & Professional Development (5%) Attend and participate in appropriate CSE-IT meetings and events. Participate in related CSE and University professional groups and/or Communities of Practice to ensure the needs and interests of the College are represented. Special projects as identified. Qualifications Required Qualifications: A BA/BS degree; or a combination of related education and work experience to equal four years. Previous experience working with computers, IT, AV, and/or related equipment Knowledge of desktop computing hardware and peripherals, common operating systems and applications. Skill to problem solve and diagnose technical problems in the field. Experience working with customers and providing good customer service. Preferred Qualifications: Experience working with Linux, Windows, and Mac operating systems. Experience with ITSM ticketing systems (Team Dynamix, Service Now, etc.) Demonstrated ability to effectively communicate orally and in writing to a wide range of users and co-workers. Successful experience communicating with and serving the technical needs of faculty and students. Self-starter with the ability to work independently in a professional, customer service environment. About the Department CSE-IT is a diverse, multi-disciplinary group of professionals who facilitate effective teaching, research, and outreach by providing versatile and expert technology solutions to current and future scientists and engineers. We find the best possible solution for our customers, using the full range of expertise and resources available. We continuously improve by always striving to find better ways to provide solutions that meet the needs of our customers and our organization. We create community by knowing our customers and understanding their needs, by working cooperatively with our College and University partners, and by coming together as IT professionals who are encouraged to respect each other, speak our minds in an open atmosphere, and share our ideas to solve problems. Benefits Working at the University At the University of Minnesota, you'll find a flexible work environment and supportive colleagues who are interested in lifelong learning. We prioritize work-life balance, allowing you to invest in the future of your career nd in your life outside of work. The University also offers a comprehensive benefits package that includes: Competitive wages, paid holidays, and generous time off Continuous learning opportunities through professional training and degree-seeking programs supported by the Low-cost medical, dental, and pharmacy plans Healthcare and dependent care flexible spending accounts University HSA contributions Disability and employer-paid life insurance Employee wellbeing program Excellent retirement plans with employer contribution Public Service Loan Forgiveness (PSLF) Financial counseling services Employee Assistance Program with eight sessions of counseling at no cost with free or reduced rates in the Twin Cities metro area Please visit the for more information regarding benefits. How To Apply Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will be given the opportunity to complete an online application for the position and attach a cover letter and resume. Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section. To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-8647. Diversity The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds. The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: Employment Requirements Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment. About the U of M The University of Minnesota, Twin Cities (UMTC) The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations. At the University of Minnesota, we are proud to be recognized by the Star Tribune as a Top Workplace for 2021, as well as by Forbes as Best Employers for Women and one of America's Best Employers (2015,... For full info follow application link. The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds. The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu.