JOB REQUIREMENTS: Be part of the future! We are one team, dedicated to working collaboratively to create purposeful solutions that propel the world forward. We hope you will join our diverse team of top people - you bring your talent, and we\'ll give you the space and opportunities to grow and succeed. We are committed to make a difference. What we offer: Competitive Starting Pay Paid Training Global Advancement Opportunities Company Vehicle (as applicable) Referral Bonuses Comprehensive Benefits Medical/Dental/Vision insurance Health Savings Account (HSA) Life Insurance 401(k) savings plan with company match Short-Term and Long-Term Disability Employee Assistance Program Wellness Program And More! What you will do Under general direction, manages day to day activities of the team. Coaches and provides constructive feedback to team members to help them achieve their goals. Complies with company policies, best practices and standard operating procedures to facilitate performance that exceeds customer expectations. Participates in driving productivity, profitability and customer satisfaction for SSNA Branches, North America. Follows established procedures in the support of the SSNA Operations Toolsets and Business Processes. Subject Matter Expert who will assist Branches by handling 2nd level escalated support requests requiring research, analysis, and documentation of complex business systems problems. Prioritizes and expedites issues to ensure accurate and timely resolution. How you will do it Acts as a team role model and leader for the SSNA User Support Team. Assists and mentors User Support team on new procedures and systems. Works with the User Support Manager to identify, develop and provide specialized training for the User Support Analysts and Associate Analysts, as directed. Maintains high ethical standards in day-to-day operational practices. Assists the team with day to day production problems, and customer escalations. Recommends ideas to enhance existing workflow processes. Assists with change management training and champions the documentation of procedures and processes. Assists management in meetings as requested to provide additional perspectives on issues. Assists in routine reporting and tracking to exceed customer expectations. Assists in maintaining team motivation and morale through... For full info follow application link. Johnson Controls is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit www.johnsoncontrols.com/tomorrowneedsyou. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/4B4EEF4D267342B7 Qualified females, minorities, and special disabled veterans and other veterans are encouraged to apply.