JOB REQUIREMENTS: Company Overview At Motorola Solutions, we\'re guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We\'re solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That\'s mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We\'re solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that\'s critical to connect those in need with those who can help. The work we do here matters.Department OverviewThe Video and Software Services (VSS) organization is dedicated to the long-term success of Motorola\'s software and mobile video customers. Through enhanced customer relationships, onsite technical expertise and ongoing professional services, this organization drives operational acceptance, utilization and satisfaction of the broader product ecosystem to support customer goals, objectives and missions.Job Description The Manager, Professional and Field Services is responsible for a team of system administrators and field support technicians supporting Motorola Solutions\' Public Safety customers. This role resides in Global Services, within the Video and Software Services (VSS) Organization. The Professional and Field Services team partners with customers across multiple product lines, with an emphasis on CAD, emergency call handling, mobile video and CommandCenter Software Solutions. The Manager\'s primary responsibility is to ensure the best people, processes and technology are in place and supported to deliver exceptional service, drive issue resolution, and proactively share technical best practices with customers. The Video and Software Services (VSS) organization is dedicated to the long-term success of Motorola\'s software and mobile video customers. Through enhanced customer relationships, onsite technical expertise and ongoing professional services, this organization drives operational acceptance, utilization and satisfaction of the broader product ecosystem to support customer goals, objectives and missions. This role reports into the Director, Customer Success and Field Support. Responsibilities: Drives accountability for issue management and resolution, ensuring team members consistently demonstrate strong technical, problem-solving and communication... For full info follow application link. Motorola Solutions is an Equal Opportunity Employer committed to no discrimination because of race, color, creed, marital status, age, religion, sex, national origin, citizenship, sexual orientation, gender identity or expression, genetic information, disability, protected veteran, or any other legally protected characteristic. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/770E9EB528954172