JOB REQUIREMENTS: Auto req ID: 23299 Title: Manager of Commercial Programs Job Function: Customer & Dealer Operations Location: Remote Company: Harley-Davidson Motor Company Full or Part-Time: Full Time At Harley-Davidson, we are building more than machines. It\'s our passion and commitment to continue the evolution of this storied brand, and heighten the desirability of the Harley-Davidson experience. To keep building our legend and leading our industry through innovation, evolution, and emotion we need the best and brightest talent. We stand for the timeless pursuit of adventure. Freedom for the soul. Are you ready to join us? We maximize employee flexibility and well-being through a virtual mindset that supports our highly distributed, global workforce. We take an outcome-focused, people-centered approach to winning, including welcoming the best talent - wherever they may be. This remote role is not tightly linked to a physical location and provides flexibility in where, when and how you accomplish your work.Remote employees are expected to have a dedicated, quiet and distraction-free work space and an internet connection that\'s sufficient for completing their job remotely. Job Summary The Manager of Commercial Programs primary responsibility is to develop, lead and motivate the team of product support center professionals to deliver excellent software and technical support to dealers with outstanding customer service, satisfaction and timeliness. The Knowledge Center supports all H-D Retail Systems software solutions The Contact Center Manager will assess the needs of dealers and identify possible trends and/or patterns based on call volume, severity and type, and assure that proper processes are created and adhered to so that dealer-related issues are minimized. The Contact Center Manager assures optimal dealer support experiences by continuously improving the Support Center professionals\' knowledge of retail systems products and services and emerging technology. This position provides direction and support to the Support Center professionals on issues, such as product support, customer service, communication, and technical skills, in order to enhance the quality of support delivered. This position will provide direction to Support Center professionals on how to assess and solve dealer problems in a timely manner. Job Responsibilities Provide strategy and direction for Knowledge Center Define and manage team to Call Center metrics Represent the support center in all manager/leadership meetings Assist in the professional and technical development of team leaders... For full info follow application link. Harley-Davidson is committed to recruiting and hiring qualified individuals in all job titles without regard to race, color, sex, age, national origin, religion, disability, genetic information, sexual orientation, gender identity, veteran status, or other classes protected by applicable law. Equal Opportunity Employer. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/38F5C82553A940B3