JOB REQUIREMENTS: We are an Equal Opportunity Employer This is an entry-level, full position. We are currently seeking a creative, ambitious candidate to join our team as a Professional Sales Representative in our Mailbox sales department. What is ICM Corporation (www.catalog-sales.com)? We are a growing company that specializes in e-commerce/catalog marketing, distribution, and manufacturing with a total of eight different divisions (or companies). We have been in business for over two decades and are working to continually grow that number! ICM Corp. is based in South Milwaukee and is only a 20-minute drive from UW-Milwaukee, or, 12 minutes from Miller Park! What can we offer you? Full Benefits Package with Medical, Dental, Life, STD/LTD & Vision Insurance (FT) oPaid Vacation Time (FT) Company Sponsored 401(k) Plan (PT/FT) Flexible Work Hours and Schedule oWe know your education and family should come first! Company Holiday Parties and frequent pot-lucks On-Site Coffee Friendly, helpful, and open company culture oPersonal and Professional Growth Encouraged oManagers have an open-door policy Cross-Training Medium-Sized Business ran with a Small Business Mentality Casual Fridays! General Duties: Deal directly with customers either by telephone or electronically High volume call center environment Respond promptly to customer inquiries Handle and resolve customer complaints Obtain and evaluate all relevant information to handle product and service inquiries Provide pricing and delivery information Perform customer verifications Set up new customer accounts Process orders, forms, applications, and requests Organize workflow to meet customer time frames Direct requests and unresolved issues to the designated resource Manage customers\' accounts Keep records of customer interactions and transactions Record details of inquiries, comments, and complaints Record details of actions taken Prepare and distribute customer activity reports Maintain customer databases Manage administration Communicate and coordinate with internal departments Follow up on customer interactions Provide feedback on the efficiency of the customer service process Skills & Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of... For full info follow application link. Employment policies and decisions on employment and promotion are based on merit, qualifications, performance, and business needs. The decisions and criteria governing the employment relationship with all employees are made in a nondiscriminatory manner, without regard to race, religion, color, national origin, sex, age, physical or mental disability, sexual orientation, gender identity, veteran status, or any other factor determined to be unlawful by federal, state, or local statutes. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/58AC2D5277A44856 Qualified females, minorities, and special disabled veterans and other veterans are encouraged to apply.