JOB REQUIREMENTS: What you will do Under limited supervision, provides remote technical support to JCI service providers and authorized distributors/representatives with solutions to diverse technical problems and applications relating to building automation and control systems, networking, databases, PC/server configuration, and other related required technologies. Support is provided primarily via phone analysis and remote interrogation. Some onsite analysis may be required. How you will do it Analyzes and troubleshoots application, communications, network, and control system problems and effectively communicates solutions to JCI employed service providers and authorized distributors/representatives. Work directly with product teams and/or with FSC L2 teams with regards to new product development or existing product maintenance and provide subject matter expertise to the Level 1 team on these products. Troubleshoot third-party control system integrations issues. Provide technical, application, and process instruction when callers have limited training or experience. Escalate field training needs to branch management when the lack of field knowledge to perform field tasks trends are identified Configures and maintains lab configuration with all products necessary to replicate on-site situations for the objective to simulate conditions in the field. Labs to include, but not limited to, virtualized PC configurations for all supported platforms, private networks, wireless networks, all current and legacy JCI controller products, and all required power systems and wiring. Documents all symptoms, root causes, and identified solutions into a comprehensive Call Tracking Database and, when appropriate, into a centralized knowledge database. Maintain and continuously improve skills on all technologies required to support JCI automation and controls products including JCI current and legacy hardware, IT support techniques and tools as well as JCI developed technology, hardware, and diagnostic tools. Maintain and continuously improve skills on all JCI automation and controls products as they evolve. Interface with Johnson Controls engineering teams to providefield feedback for software enhancements and issues Qualifications - External What we look for Required Bachelor\'s degree in the Information Technology discipline or electrical/mechanical engineering and a... For full info follow application link. Johnson Controls is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit www.johnsoncontrols.com/tomorrowneedsyou. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/1252A76C749D48E7 Qualified females, minorities, and special disabled veterans and other veterans are encouraged to apply.